DISA Global Solutions, Inc.

Documentation Specialist

• Monitor the queue and follow up on MRO requests for donor documentation needed to determine final test result types
• Contact physicians, dentists, pharmacists, emergency rooms, and other healthcare professionals to verify prescriptions, medications, or request approved medical-record releases
• Monitor status, answer calls, return messages, and follow up until information is secured and documentation is complete
• Enter documentation into the MRO computer system and update the queue to verify completed results
• Alert the MRO about unusual findings and discrepancies
• Determine whether medication or information provided matches the MRO request
• Evaluate whether medication or information is metabolically correct as a potential explanation for a positive test result
• Release verified negative test results and defer remaining positive tests to the MRO
• Maintain familiarity with medical procedures, drug-testing processes, and drug classes
• Maintain strict confidentiality and a positive, professional demeanor while interacting with clients and business partners
• Perform other related duties as assigned