Customer Service Representative II

DISA Global Solutions, Inc.

. Proactively engage customers through inbound and outbound outreach to understand pain points, sentiment, and overall experience .

Posted 11/11/2026full-timeRemote • United StatesJuniorMid-Level💰 $16 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer engagement and relationship-building skills, with proficiency in CRM systems and a commitment to continuous improvement. Capable of effectively resolving service issues while maintaining accurate customer records in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceCRM ProficiencyStrong Communication SkillsProblem-Solving SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer EngagementIssue ResolutionData ManagementProcess ImprovementReport Generation

Soft Skills

ProfessionalismAdaptabilityCollaborationOrganizational SkillsMultitasking

Tools & Technologies

SalesforceMicrosoft Office Suite

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HealthcareTechnologyEducationRegulated EnvironmentsHigh-Volume Environments

About the role

Key responsibilities & impact

Proactively engage customers through inbound and outbound outreach to understand pain points, sentiment, and overall experience
Build and strengthen customer relationships through regular check-ins and consultative conversations
Respond to inquiries via phone, email, and chat with professional, timely, and accurate information
Educate customers on services and tools
Lead onboarding sessions and educational webinars
Identify trends in customer feedback and document or escalate concerns, system issues, and service gaps
Resolve and document service issues according to internal SOPs and meet SLAs
Maintain complete and accurate customer data in CRM systems
Participate in process improvements and implementation of new procedures, systems, and features
Generate and distribute internal and external reports supporting operations and performance metrics
Collaborate with Customer Success, Operations, Technical Support, Product Management, Sales, and Finance
Assist with onboarding and mentoring new Customer Service Representatives
Provide feedback on documentation and training materials

Requirements

What you’ll need

High school diploma or GED
2–3 years of customer service experience, preferably in healthcare, technology, education, or other regulated, high-volume environments
Strong verbal and written communication skills
Proficiency with CRM systems (Salesforce preferred) and Microsoft Office Suite
Ability to maintain accurate, compliant customer records
High attention to detail and strong organizational skills
Ability to multitask effectively in a fast-paced, client-driven environment
Demonstrated problem-solving and issue-resolution skills
Independent troubleshooting and appropriate escalation when needed
Professionalism, confidentiality, adaptability, and a collaborative mindset
Commitment to continuous improvement and supporting team success
Ability to work within operational hours of Monday–Friday, 8 a.m.–8 p.m. EST

Benefits

Comp & perks

Personal and Sick Paid Time Off
401k with a highly competitive match
11 Paid Holidays
Medical/Dental and Vision
Group Life Insurance, HSA/FSA
Employee Assistance Program
Educational Assistance Program
Ongoing training through the internal learning and development team
Monthly appreciation events
Opportunities for career advancement