Documentation Specialist

DISA Global Solutions, Inc.

. Monitor the queue and follow up on MRO requests for donor documentation needed to determine final test result types .

Posted 9/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $15 - $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in MRO processes, including documentation verification and drug-testing procedures, while maintaining confidentiality and professionalism in client interactions. Proficient in Microsoft Office Suite and possesses strong communication skills for effective collaboration with healthcare professionals.

Highest-signal resume keywords

MRO ExperienceDocumentation VerificationMicrosoft Office SuiteStrong Communication SkillsDetail Oriented

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

MRO ProcessesDocumentation EntryDrug-Testing ProceduresMedication VerificationProblem Solving

Soft Skills

Strong Verbal CommunicationWriting and Editing SkillsOrganizational SkillsInitiativeReliability

Tools & Technologies

MRO Computer System

Certifications & Qualifications

High School DiplomaGEDAssociates Degree (Preferred)

Industry Keywords

HealthcarePharmacyMedical RecordsConfidentialityDrug Classes

About the role

Key responsibilities & impact

Monitor the queue and follow up on MRO requests for donor documentation needed to determine final test result types
Contact physicians, dentists, pharmacists, emergency rooms, and other healthcare professionals to verify prescriptions, medications, or request approved medical-record releases
Monitor status, answer calls, return messages, and follow up until information is secured and documentation is complete
Enter documentation into the MRO computer system and update the queue to verify completed results
Alert the MRO about unusual findings and discrepancies
Determine whether medication or information provided matches the MRO request
Evaluate whether medication or information is metabolically correct as a potential explanation for a positive test result
Release verified negative test results and defer remaining positive tests to the MRO
Maintain familiarity with medical procedures, drug-testing processes, and drug classes
Maintain strict confidentiality and a positive, professional demeanor while interacting with clients and business partners
Perform other related duties as assigned

Requirements

What you’ll need

High School Diploma or GED required
Associates Degree preferred
1 year of related MRO experience, medical, or pharmacy preferred
Intermediate skill level in Microsoft Office Suite
Exceptional writing, editing, and proofreading skills, with an eye for detail
Strong verbal and written communication skills
Ability to identify and quickly escalate issues
Must show initiative and be reliable to work with some independence once trained
Detail oriented, organized and able to problem solve
Ability to work Monday–Friday during the 10:00 am–6:30 pm EST schedule after training
Ability to sit up to 8 hours a day and occasionally walk, stand, and lift up to 15 lbs.

Benefits

Comp & perks

Competitive pay
Ongoing training through the internal learning and development team
Monthly appreciation events
Opportunities for career advancement
Personal and Sick Paid Time Off
401k with a highly competitive match
11 Paid Holidays
Medical/Dental and Vision
Group Life Insurance
HSA/FSA
Employee Assistance Program
Educational Assistance Program
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions