Injury Management Coordinator – 12-Month Contract

Disability Management Institute

. Provide support for the team and handle administrative duties on assigned files .

Posted 10/21/2026full-timeRemote • CanadaJuniorMid-Level💰 CA$47,000 - CA$53,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in claims management, reporting processes, and administrative support, with a strong focus on customer service and collaboration. Proficient in handling Form 7 requests and payroll inquiries while ensuring accuracy and compliance.

Highest-signal resume keywords

Claims ManagementForm 7 RequestsReporting ProcessesCustomer ServiceTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementReporting ProcessesForm 7 RequestsPayrollWCB ProcessesAdministrative DutiesData VerificationMonthly ReportingClaims AssessmentEarly Intervention Referrals

Soft Skills

CollaborationAccountabilityService ExcellenceCoachingCommunication

Industry Keywords

Report of Injury FormsEmployee ConsentMedical AidReturn To WorkClaims Objections

About the role

Key responsibilities & impact

Provide support for the team and handle administrative duties on assigned files
Complete monthly reporting, STD and 3-month Internal Referrals, and claims management for less complex claims
Review incoming Report of Injury Forms and obtain missing or clarified information from stakeholders
Coach employers' representatives on reporting processes, Form 7 requests, and payroll questions
Contact WCB for additional claim or payroll information and send ROC Requests to assigned specialists
Conduct initial calls with employees, obtain consent, and explain the reporting process
Verify initial prognosis and assess employees' perception of disability during FTI
Identify potential claim objections and consult with the internal team
Complete and submit Form 7 and send Form 7 requests to employers' representatives
Monitor medical aid/RTW and suspended claims, escalate issues, and notify employers' representatives of declined or suspended claims
Request initial payroll and follow-up earnings information
Send EDMP referrals and packages
Complete STD and 3-month referrals to Early Intervention
Send monthly/quarterly reports to employers' representatives

Requirements

What you’ll need

Formal education in Administrative area, Human Resources, or a Business type program
2–3 years experience with Administrative duties and Customer Service
Ability to work within core business hours
Review incoming Report of Injury Forms for accuracy and completeness
Knowledge of reporting processes, Form 7 requests, payroll, WCB processes, and claims management
Ability to work collaboratively and contribute to team goals
Accountability for assigned tasks and deliverables
Strong time management and service excellence

Benefits

Comp & perks

3 weeks minimum vacation
26 long weekends a year through the Happy Friday program
Flexible work options including remote and hybrid schedules
Extended health and dental benefits
RRSP matching
Wellness support, including comprehensive mental health resources
Clear career paths
Personalized learning
Leadership committed to investing in development
Accommodation during any stage of the hiring process