Injury Management Specialist

Disability Management Institute

. Proactively manage workers’ compensation claims through early intervention .

Posted 10/23/2026full-timeRemote • CanadaJuniorMid-Level💰 CA$60,000 - CA$70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing workers' compensation claims, facilitating return-to-work programs, and maintaining effective communication with stakeholders. Proficient in analyzing claims processes and ensuring compliance with WCB policies and practices.

Highest-signal resume keywords

Workers' Compensation Claims ManagementReturn-To-Work Program DevelopmentCommunication with WCB and EmployersDisability Management ExperienceAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims Reporting ProcessesForm 7 PreparationData Integrity ManagementQuality AssuranceCaseload Management

Soft Skills

CoachingMultitaskingRelationship BuildingProblem Solving

Tools & Technologies

Disability Management System

Industry Keywords

WCB PolicyExperience Rating AssessmentsAnnual ReportsInjury Form ProcessingEmployer Responsibilities

About the role

Key responsibilities & impact

Proactively manage workers’ compensation claims through early intervention
Partner with clients and maintain positive employer relationships
Facilitate and promote early and safe return to work
Coach employers to refine claims reporting processes
Build Stay at/Return to Work programs
Influence Case Managers to progress complex or stalling files
Seek cost relief opportunities
Collect and evaluate relevant information and documentation from workplace parties
Contact employees within 24 hours of receiving an Injury Form and explain DMI’s role
Prepare and submit Form 7 to WCB for lost-time injuries and medical aid
Communicate regularly with WCB, employers, and workers
Chart communications in the Disability Management System
Assist workers and employers in developing return-to-work plans
Review WCB correspondence and determine next steps
Liaise with provincial Workers’ Compensation Boards
Provide claim updates to clients
Educate workers and employers on responsibilities and obligations under the WCB Act and related policies
Develop client value propositions and understand Experience Rating Assessments and Annual Reports

Requirements

What you’ll need

Post-secondary education in human resources, psychology, social work, kinesiology, or a related discipline
2–3 years of experience in customer service or a related field
Good understanding of WCB policy and practices is an asset but not required
Experience in disability management or return to work is an asset but not required
Well-developed communication, analytical, and multitasking skills
Ability to manage an optimal caseload of 45–50 files
Ability to meet file duration, resolution rate, data integrity, quality assurance, leader review, SLA, and response-time benchmarks
Ability to work within core business hours
Ability to contact employees within 24 hours of receiving an Injury Form
Ability to communicate with WCB, employers, and workers and liaise with provincial Workers’ Compensation Boards

Benefits

Comp & perks

3 weeks minimum vacation
26 long weekends a year through the Happy Friday program
Flexible work options including remote and hybrid schedules
Extended health and dental benefits
RRSP matching
Wellness support, including comprehensive mental health resources
Clear career paths
Personalized learning
Leadership committed to investing in employee development
Accommodation during any stage of the hiring process