STD Case Manager – 12-Month Contract

Disability Management Institute

. Process and manage all Short-Term Disability claims .

Posted 10/9/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$60,000 - CA$72,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in processing and managing Short-Term Disability claims, including eligibility assessment, medical evidence acquisition, and effective communication with stakeholders. Proficient in maintaining confidentiality and accuracy in claims processing within a group insurance environment.

Highest-signal resume keywords

Claims ProcessingShort-Term Disability InsuranceMedical TerminologyCEBS CertificationClient Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementEligibility AssessmentBenefit CalculationMedical Evidence GatheringAutomated Claims Payment SystemsManual CalculationsDiagnosis AssessmentDocumentation PreparationConfidentiality MaintenanceClient Service Standards

Soft Skills

Professional LiaisonInterviewing SkillsCollaborationWritten CommunicationAttention to Detail

Certifications & Qualifications

CEBSCIPLOMA

Industry Keywords

Group InsuranceDisability InsuranceMedical ClaimsOccupational TherapyKinesiologyNursingPhysiotherapy

About the role

Key responsibilities & impact

Process and manage all Short-Term Disability claims
Establish eligibility and calculate earnings and benefit levels
Obtain necessary medical evidence within required timelines
Interview claimants and employers to gather relevant claim information
Process claims in date order according to client service standards
Assess diagnoses and treatment plans using available resources
Liaise professionally with insurance agencies, doctors, employees, management, and lawyers
Release allowable information only to recognized recipients and provide information in writing
Draft and deliver written correspondence identifying claim activity and next steps
Participate in claim conference calls with employers
Collaborate with the early intervention team to minimize absence duration and support return to work
Provide documentation to insurance carriers for MTD/LTD claim processing
Maintain confidentiality of client and corporate records and medical claims information
Operate automated claims payment systems and perform manual calculations

Requirements

What you’ll need

3+ years of claims experience in a group insurance environment
Experience in long- or short-term disability insurance preferred
Post-secondary degree or diploma or equivalent experience
Familiarity with medical terminology and disability contract language an asset
CEBS, CIP, or LOMA designation an asset
Medical background an asset, such as Occupational Therapist, Kinesiology, Nursing, or Physiotherapy
Must work within core business hours
Following training, minimum 95% accuracy required

Benefits

Comp & perks

3 weeks minimum vacation
26 long weekends a year through the Happy Friday program
Flexible work options including remote and hybrid schedules
Wellness support, including comprehensive mental health resources
Clear career paths
Personalized learning
Leadership committed to investing in employee development
Safe, respectful, and inclusive workplace
Hiring-process accommodation support