Member Services Coordinator – Seasonal

Discovery Land Company

. Meet members and guests upon arrival and departure and greet them by name .

Posted 10/23/2026full-timeWesthampton Beach • New York • United StatesJunior💰 $23 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong guest service skills with the ability to manage reservations, coordinate events, and maintain member profiles. Proficient in communication and interpersonal interactions, ensuring a positive experience for members and guests.

Highest-signal resume keywords

Guest Service ExperienceClub Lodging Software ManagementExceptional Communication SkillsTeam CollaborationEvent Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Reservation ManagementItinerary CreationFitness Area SetupInventory ManagementReport CreationComputer Program ProficiencyMobile App FacilitationSpa Service BookingRetail OperationsCalendar Management

Soft Skills

Outgoing PersonalityDependabilityPositive AttitudePatienceInterpersonal Skills

Tools & Technologies

WordExcelPublisherPowerPointEmail

Industry Keywords

High-Volume EnvironmentPrivate ClubResortMember InteractionWell-Being Programs

About the role

Key responsibilities & impact

Meet members and guests upon arrival and departure and greet them by name
Create and maintain member profiles and preferences
Coordinate with residential services and housekeeping regarding room requests, arrivals, changes and departures
Relay requests and problem reports to relevant departments and follow up on resolutions
Manage hotel reservation requests in club lodging software
Facilitate mobile app updates, events, sign-ups and member inquiries via chat
Coordinate Well-Being vendors and pop-up programs
Create itineraries and coordinate transportation, reservations and activities
Maintain trusted local vendor, store and service lists
Answer and transfer incoming Club calls
Receive spa service requests and book appointments
Greet and direct guests to the gym and treatment rooms
Set up and maintain fitness and training areas
Support the retail shop by opening, operating and closing the boutique
Restock inventory and maintain shop cleanliness and organization
Assist customers with try-ons and special orders
Facilitate retail trunk shows and pop-ups
Create departmental reports, including daily onsite activity reports and 10-day visit forecasts
Create and update calendars, newsletters, event flyers, app push notifications and other communications
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent
Seeking in-country extension candidates actively working in the US on an active H-2B visa and looking to extend their visa for the upcoming season
At least 6 months of prior guest service experience in a high-volume environment at a restaurant, resort or private club
Outgoing and well-spoken personality; ability to clearly interact verbally with members and guests
Responsible, dependable, outgoing and friendly; patient and courteous with members, guests and co-workers
Experience with Word, Excel, Publisher, PowerPoint and email
Willingness to learn new computer programs used by the Club
Positive attitude and professional demeanor
Exceptional communication and interpersonal skills
Ability to work flexible hours, including evenings, weekends and holidays
Ability to work in a team environment
Ability to stay calm and focused during busy periods
Ability to read, write, speak and understand English; additional languages preferred
Ability to work indoors and outdoors in all weather conditions
Ability to stand, walk and move for more than eight hours
Ability to lift and carry items sometimes greater than 50 pounds
Daily travel to the worksite within the area of intended employment

Benefits

Comp & perks

Employee Meals
Referral Incentives
Recognition Programs
Optional furnished housing available at $125 per week including Basic Utilities
Professional development
Global Mobility Opportunities for future H-2B visa sponsorship for those eligible
Employer-provided transportation to and from all workstations