Donor Operations Specialist

Discovery Life Sciences

. Support all site Donor Center operations, compliance, and order fulfillment .

Posted 11/6/2026contractUnited StatesMid-LevelSenior💰 $70,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in donor center operations, including scheduling, compliance, and order management, while effectively utilizing Salesforce for data management and operational tracking. Strong focus on customer service, multitasking, and monitoring key performance indicators to ensure operational efficiency.

Highest-signal resume keywords

Donor Center OperationsSalesforce Data ManagementKPI MonitoringCustomer Service SkillsOrder Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Database ManagementOrder FulfillmentDonor RecruitmentRetention and RecallOperational Reporting

Soft Skills

MultitaskingStrong Management Skills

Tools & Technologies

Operational Tracking Systems

Certifications & Qualifications

Associate Degree

Industry Keywords

ComplianceDonor SchedulingKPI MetricsCustomer OrdersProject Management

About the role

Key responsibilities & impact

Support all site Donor Center operations, compliance, and order fulfillment
Review donor schedules, collection capacity, and open customer orders
Coordinate donor appointments and communicate scheduling updates across teams
Maintain donor, collection, and order data in Salesforce and operational tracking systems
Support donor recruitment, retention, and recall efforts
Monitor fulfillment, compliance, and KPI metrics to ensure on-time product delivery and operational efficiency
Serve as an order liaison with Project Management
Verify project details, coordinate donor scheduling, and communicate order status
Review open orders and donor availability to identify scheduling needs and escalate potential delays
Coordinate site collection and lab capacity to support order placement
Coordinate with Donor Management, Collection, Lab, and Project Management teams
Prepare and maintain operational reports and KPI tracking
Protect donor, patient, staff, and other personal information
Ensure compliance with applicable laws, regulations, and Company policies
Perform other duties as assigned by the supervisor

Requirements

What you’ll need

Associate degree required
5 years of relevant work experience required
Excellent customer service skills
Ability to multitask
Strong management skills
Experience with donor center operations, scheduling, database management, donor recruitment, retention and recall, and order management
Experience maintaining donor, collection, and order data in Salesforce and operational tracking systems
Ability to monitor fulfillment, compliance, and KPI metrics
Ability to maintain consistent and predictable on-site attendance as an essential function of the position
Must be able to work Monday–Friday, 8am–5pm
Company is unable to sponsor or take over sponsorship of applicant work visas

Benefits

Comp & perks

Free dental and vision package
Life insurance
Disability coverage starting on the first day of employment
401(k) match program starting on the first day of employment
Generous vacation and paid time off
Paid parental leave
Paid family leave
Professional development opportunities
Reimbursement for relevant certifications and tuition
Collaborative and inclusive work environment
Team-building activities and social events
Employee Referral Program
Colleague Recognition Program