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DISHER

Customer Analytics Specialist

DISHER

. Build and maintain a customer health score combining order frequency, dispute rate, response time, fill rate satisfaction, and other key indicators .

Posted 9/23/2026full-timeRemote • United StatesSeniorLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in building and maintaining dashboards that drive actionable insights, with a strong focus on customer health metrics and churn analysis. Proficient in data analysis and visualization tools, particularly Power BI and Tableau, to support executive decision-making and enhance customer engagement.

Highest-signal resume keywords
Power BI ProficiencyDashboard DevelopmentChurn Propensity ModelingData Analysis for Executive Decision-MakingCustomer-Centric Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Data AnalysisChurn Propensity ModelingDashboard DevelopmentPython ProficiencyERP/WMS Data ConnectionService Supply Chain MetricsData Quality ResolutionAutomated ReportingMarket Share AnalysisSLA Upgrade Identification
Soft Skills
Strong Verbal CommunicationStrong Written CommunicationCustomer-Facing Mindset
Tools & Technologies
Power BITableauCRM SystemsHubSpotSalesforcePipedrive
Industry Keywords
LogisticsSupply ChainE-Commerce FulfillmentSpare Parts ExperienceCustomer Health Score

Tech Stack

Tools & technologies
ERPPandasPythonTableau

About the role

Key responsibilities & impact
  • Build and maintain a customer health score combining order frequency, dispute rate, response time, fill rate satisfaction, and other key indicators
  • Produce weekly at-risk account reports with specific drivers of score changes
  • Develop a churn propensity model that flags accounts 30–60 days before potential churn
  • Automate renewal dashboards with win probability estimates
  • Support internal and customer data analysis requests for executive and board-level decision making
  • Generate monthly insight views and reports to identify expansion opportunities
  • Perform market share analysis to identify wallet share movement
  • Track service behavior and activities by account and surface SLA upgrade opportunities
  • Produce quarterly customer value reports for Account Managers and CSMs to use in customer QBRs
  • Build executive-level decks for monthly and quarterly business reviews
  • Maintain connections between the internal database, CRM, and BI tools (Power BI / Tableau)
  • Build and maintain dashboards that automatically refresh weekly
  • Implement automated alerts to CSMs and AMs when health scores cross thresholds
  • Document data definitions and standardize reporting
  • Work with operations and IT to resolve data quality issues at source
  • Lead AI adoption for analytics and collaborate with IT to productionize analytic models
  • Implement AI prompts and query interfaces for AM/CSM self-service
  • Validate AI-generated insights and ensure accurate, quality data for customer-facing teams
  • Develop subject matter expertise in new technology platforms and products
  • Report to the Vice President, Customer Operations and work directly with customer-facing teams to validate measurable impact

Requirements

What you’ll need
  • 8+ years as a BI Analyst, Data Analyst, or Analytics Specialist (Power BI preferred)
  • Experience in logistics, supply chain, distribution, or e-commerce fulfillment (spare parts experience strongly preferred)
  • Proven track record of building dashboards that tell stories and drive action, not just visualizations
  • Knowledge of service supply chain and spare parts logistics metrics
  • Proficiency in Power BI or Tableau
  • Experience connecting to ERP/WMS data sources
  • Working knowledge of Python or similar for analysis (pandas, basic stats)
  • Familiarity with CRM data structures (HubSpot, Salesforce, Pipedrive)
  • Ability to translate business questions into data requirements
  • Strong verbal and written communication
  • Customer-facing and customer-centric mindset
  • Must have the current and continuing right to work in the United States of America without restrictions or expirations