DISHER

Mechanical Engineer

• Lead the design and engineering of building mechanical systems, including HVAC, heating and cooling, ventilation, and building automation and controls.
• Perform engineering calculations, equipment sizing, load analysis, and system evaluations.
• Provide technical leadership and guidance to mechanical engineers and designers throughout design and construction.
• Support sustainable and high-performance design through energy modeling, system research, and lifecycle-based decision-making.
• Participate in facility condition assessments, master planning, and early design studies.
• Coordinate mechanical designs with multidisciplinary project teams.
• Prepare and oversee 3D construction documents using Revit.
• Participate in BIM coordination and clash detection meetings.
• Prepare and review documentation and calculations for code compliance, energy efficiency, and LEED certification.
• Conduct site visits, respond to RFIs, review submittals, and support construction administration.
• Provide construction observation to verify conformance with design intent and project specifications.
• Collaborate with clients, project managers, and internal teams to align mechanical solutions with project goals, budgets, and schedules.

Data Analyst

• Build and maintain a customer health score combining order frequency, dispute rate, response time, fill rate satisfaction, and other key indicators
• Produce weekly at-risk account reports with specific drivers of score changes
• Develop a churn propensity model that flags accounts 30–60 days before potential churn
• Automate renewal dashboards with win probability estimates
• Support internal and customer data analysis requests for executive and board-level decision making
• Generate monthly insight views and reports to identify expansion opportunities
• Perform market share analysis to identify wallet share movement
• Track service behavior and activities by account and surface SLA upgrade opportunities
• Produce quarterly customer value reports for Account Managers and CSMs to use in customer QBRs
• Build executive-level decks for monthly and quarterly business reviews
• Maintain connections between the internal database, CRM, and BI tools (Power BI / Tableau)
• Build and maintain dashboards that automatically refresh weekly
• Implement automated alerts to CSMs and AMs when health scores cross thresholds
• Document data definitions and standardize reporting
• Work with operations and IT to resolve data quality issues at source
• Lead AI adoption for analytics and collaborate with IT to productionize analytic models
• Implement AI prompts and query interfaces for AM/CSM self-service
• Validate AI-generated insights and ensure accurate, quality data for customer-facing teams
• Develop subject matter expertise in new technology platforms and products
• Report to the Vice President, Customer Operations and work directly with customer-facing teams to validate measurable impact

Customer Analytics Specialist

Product Manager

• Define the 2–3 year product strategy and integrated portfolio roadmap
• Develop strategic theses for each product area, including customer problems, differentiation, required capabilities, evolution, and investment decisions
• Translate strategy into actionable roadmaps with priorities, sequencing, dependencies, outcomes, and success measures
• Prioritize portfolio investments across customer, commercial, operational, and technology demands
• Lead the evolution of the first go-to-market product into a durable product line spanning decision intelligence, predictive analytics, benchmarking, and executive-facing insight
• Own product strategy, roadmap, packaging, user experience, customer discovery, adoption, and product KPIs
• Partner with Data, Engineering, and Architecture to turn analytics, AI, and models into trusted customer decisions
• Engage customers to understand decisions, validate product direction, assess adoption, and determine product value
• Build a capability to productize operational expertise and customer problems into differentiated commercial offerings
• Lead opportunities from customer validation through business case, technology strategy, build/buy/partner decision, offering definition, commercialization, and launch
• Own product strategy for service-enabling technologies, including build, purchase, and partnership decisions
• Evolve technology using tools, data, integrations, automation, and AI
• Own data-product strategy and prioritize customer-facing AI use cases
• Build a pragmatic, high-accountability product management operating model
• Establish disciplines for customer discovery, Voice of Customer, roadmapping, prioritization, product metrics, release planning, and commercialization
• Raise product management capability from requirements and initiatives to ownership of customer problems, strategy, adoption, and business value
• Lead and develop the product management organization, including the Sr. Director of Product Management
• Develop relationships with strategic customers and prospects and represent the organization in executive-level customer conversations
• Partner with Sales and Marketing on positioning, packaging, pricing, commercialization, and launch
• Own product adoption and post-launch product accountability
• Work across Engineering, Architecture, Data, Infrastructure, Security, Operations, Customer Success, Sales, Marketing, and Finance to deliver measurable outcomes
• Present portfolio strategy, roadmaps, investment recommendations, product performance, and tradeoffs to executive leadership and boards
• Report to the Chief Technology & Marketing Officer

Vice President, Product Management

Project Manager

• Lead end-to-end project delivery activities for mid-to-large scale initiatives, ensuring alignment with business goals and operational timelines
• Develop and maintain detailed project plans, schedules, budgets, and resource forecasts
• Facilitate project and Steering Committee meetings, communicate progress, and escalate issues when necessary
• Identify and coordinate dependencies, risks, and issues through proactive mitigation
• Partner with business and IT teams to translate logistics and operational requirements into actionable deliverables
• Coordinate across multiple teams and stakeholders to ensure seamless execution
• Develop processes where applicable and maintain project documentation, RAID logs, SharePoint document repositories, meeting agendas and minutes, and status reports
• Contribute to Project Management Office process improvements, standards, and templates
• Build project dashboards in Smartsheet that roll up to portfolio management

Architect

• Consult with clients to determine functional and spatial requirements for new structures or renovations
• Prepare information regarding design and specifications of materials, colors, systems, possible costs, and project schedules
• Plan project layouts and integrate engineering elements into a unified design for client review and approval
• Prepare scale drawings and contract documents for building contractors
• Represent clients in obtaining bids and awarding construction contracts
• Administer construction contracts
• Conduct periodic on-site observations to ensure compliance with plans
• Lead by example and mentor others
• Champion collaboration and incorporate diverse perspectives and expertise

Mechanical Engineer

Customer Analytics Specialist

Vice President, Product Management

Project Manager

Project Architect