Sales Operations Analyst

DISHER

. Build and maintain a customer health score combining order frequency, dispute rate, response time, fill rate satisfaction, and other key indicators .

Posted 10/13/2026full-timeRemote • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building and maintaining customer health scores, developing churn propensity models, and automating dashboards for data-driven decision making. Proficient in utilizing BI tools like Power BI and Tableau to generate insights and reports that drive customer success and operational efficiency.

Highest-signal resume keywords

Power BI ProficiencyDashboard DevelopmentChurn Propensity ModelingData AnalysisCustomer-Centric Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisChurn Propensity ModelingDashboard DevelopmentPython ProficiencyERP/WMS Data ConnectionService Supply Chain MetricsCustomer Health Score CalculationMarket Share AnalysisSLA TrackingData Quality Resolution

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationCustomer-Facing Mindset

Tools & Technologies

Power BITableauCRM SystemsHubSpotSalesforcePipedrive

Industry Keywords

LogisticsSupply ChainE-Commerce FulfillmentSpare Parts LogisticsBusiness Intelligence

Tech Stack

Tools & technologies

ERPPandasPythonTableau

About the role

Key responsibilities & impact

Build and maintain a customer health score combining order frequency, dispute rate, response time, fill rate satisfaction, and other key indicators
Produce weekly red/yellow/green at-risk account reports with specific drivers of score changes
Develop a churn propensity model flagging accounts 30–60 days before potential churn
Automate renewal dashboards with win probability estimates
Support internal and customer data analysis requests for executive and board-level decision making
Generate monthly insight views and reports to identify expansion opportunities
Perform market share analysis to identify wallet share movement
Track service behavior and activities by account and surface SLA upgrade opportunities
Produce quarterly customer value reports for Account Managers and Customer Success Managers for customer QBRs
Build executive-level decks for monthly and quarterly business reviews
Maintain connections between internal database, CRM, and BI tools such as Power BI and Tableau
Build and maintain dashboards that automatically refresh weekly
Implement automated alerts to CSMs and AMs when health scores cross thresholds
Document data definitions and standardize reporting
Work with operations and IT to resolve data quality issues at source
Lead AI adoption for analytics and collaborate with IT to productionize analytic models
Implement AI prompts and query interfaces for Account Manager and Customer Success Manager self-service
Validate AI-generated insights and ensure accurate, quality data for customer-facing teams
Develop subject matter expertise in new technology platforms and products
Report to the Vice President, Customer Operations and work directly with customer-facing teams to validate measurable impact and iterate analytics

Requirements

What you’ll need

8+ years as a BI Analyst, Data Analyst, or Analytics Specialist (Power BI preferred)
Experience in logistics, supply chain, distribution, or e-commerce fulfillment (spare parts experience strongly preferred)
Proven track record of building dashboards that tell stories and drive action, not just visualizations
Knowledge of service supply chain and spare parts logistics metrics
Proficiency in Power BI or Tableau
Experience connecting to ERP/WMS data sources
Working knowledge of Python or similar for analysis (pandas, basic stats)
Familiarity with CRM data structures (HubSpot, Salesforce, Pipedrive)
Ability to translate business questions into data requirements
Strong verbal and written communication
Customer-facing and customer-centric mindset
Must have the current and continuing right to work in the United States of America without restrictions or expirations

Benefits

Comp & perks

Full-time employment
Remote work arrangement