Configuration Specialist

DistillerSR

. Assist with the analysis, design, configuration, and testing of DistillerSR solutions to meet client-specific requirements .

Posted 9/29/2026full-timeKanata • CanadaJuniorMid-Level💰 CA$61,000 - CA$74,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical skills in software configuration and programming, with a focus on Python, JavaScript, XML, and JSON. Possesses excellent problem-solving abilities and effective communication skills to collaborate with diverse teams and meet client-specific requirements.

Highest-signal resume keywords

Technical Software ConfigurationPython ProgrammingJavaScript ProgrammingAPIs and REST UnderstandingClient Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PythonJavaScriptXMLJSONAPIsRESTGraphQLProbabilistic AIGenerative LLMsSoftware Delivery Life Cycle

Soft Skills

Analytical MindsetProblem-SolvingAttention to DetailTime ManagementCustomer Service Orientation

Tools & Technologies

DistillerSRMS Office SuiteGoogle DocsGoogle SheetsZendesk

Industry Keywords

Regulated IndustrySaaS SolutionsClient-Specific RequirementsCross-Functional CollaborationIssue Triage

Tech Stack

Tools & technologies

GraphQLJavaScriptPython

About the role

Key responsibilities & impact

Assist with the analysis, design, configuration, and testing of DistillerSR solutions to meet client-specific requirements
Liaise with Solution Engineers to validate and clarify clients’ business requirements
Configure software to satisfy client-specific business processes, rules, and functional requirements
Test fully configured solutions to ensure expected results
Troubleshoot and reproduce product observations
Support client testing through issue triage and resolution
Escalate client-reported bugs and product feature requests to Product and Engineering teams
Collaborate as a cross-functional team member with Marketing, Sales, and Customer Success
Understand the product and related industries and demonstrate the product according to client requirements
Document technical diagrams and specifications
Provide knowledge transfer to client project team members throughout the project lifecycle
Provide input into solution design throughout project engagements
Contribute to the team knowledge base and best practices
Leverage AI to augment workload and contribute to team best practices

Requirements

What you’ll need

University degree or college diploma with a concentration in Computer Science, Information Systems, Business, Commerce, or equivalent
An analytical mindset and strong business communication skills
Minimum two years of experience in technical software configuration
Strong technical skills and experience with Python, JavaScript, XML, and JSON
Basic understanding of APIs, REST and GraphQL
Basic understanding of probabilistic AI such as naïve bayes and SVM
Functional knowledge of Generative LLMs, prompt engineering, and skill/agent development
Working knowledge of the software delivery life cycle, including business requirements definition, understanding of functional specifications, development of test plans, testing, user training, and deployment
Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction
Excellent problem-solving, troubleshooting, and critical thinking skills
Ability to collaborate with technical and non-technical personnel
Well-developed computer skills, and a working knowledge of the Windows environment including MS Office Suite and Google docs and Google sheets
Attention to detail
Ability to work under pressure with excellent time management and priority handling skills
Strong communication skills – verbal, written, and presentation
Planning and organization and able to work well in a team environment
Sound judgment with ability to learn quickly
Customer service orientation with positive attitude and drive to succeed
Preferred: Experience using DistillerSR products
Preferred: Experience in a regulated industry
Preferred: Experience implementing SaaS solutions in private and public sector organization
Preferred: Experience working with customer support tools like Zendesk

Benefits

Comp & perks

Flexible work hours and work arrangements
Benefits coverage from Day One
Annual winter holiday shutdown
Three weeks vacation
Wellness reimbursement
Professional development support
Career growth opportunities
Great culture working in the heart of the Kanata North Tech Park