DistillerSR

General

• Assist with the analysis, design, configuration, and testing of DistillerSR solutions to meet client-specific requirements
• Liaise with Solution Engineers to validate and clarify clients’ business requirements
• Configure software to satisfy client-specific business processes, rules, and functional requirements
• Test fully configured solutions to ensure expected results
• Troubleshoot and reproduce product observations
• Support client testing through issue triage and resolution
• Escalate client-reported bugs and product feature requests to Product and Engineering teams
• Collaborate as a cross-functional team member with Marketing, Sales, and Customer Success
• Understand the product and related industries and demonstrate the product according to client requirements
• Document technical diagrams and specifications
• Provide knowledge transfer to client project team members throughout the project lifecycle
• Provide input into solution design throughout project engagements
• Contribute to the team knowledge base and best practices
• Leverage AI to augment workload and contribute to team best practices

Configuration Specialist

Human Resources

• Manage end-to-end resourcing, including needs analysis, sourcing, attracting, screening, and onboarding talent
• Build and maintain the talent pipeline
• Act as campus/post-secondary liaison for co-op programs
• Own the talent portion of employee onboarding
• Handle employee questions, feedback, and concerns, escalating or investigating as needed
• Support the Employee Experience & Culture Committee
• Participate in the Joint Health & Safety Committee and Employee Social Committee
• Champion AI-enabled talent tools and processes
• Administer BambooHR and maintain employee records
• Lead employee onboarding and offboarding processes and continuous improvement
• Update and maintain HR policies and procedures for legislative compliance and best practices
• Collaborate with Compliance and Finance/Payroll on audit and operational requirements
• Monitor employment legislation, talent best practices, and industry trends
• Provide talent guidance to employees and frontline people managers
• Support performance management, training, and career development programs
• Analyze HR data for decision-making and program improvement
• Prepare internal HR communications for All Hands, board meetings, and other events
• Conduct salary analysis and market analysis for recruitment, talent management, and annual compensation reviews

Configuration Specialist

Senior HR Specialist