Senior Technical Program Manager

Ditto

. Own post-sale customer programs for a small number of high-stakes enterprise accounts .

Posted 9/21/2026full-timeRemote • District of Columbia • United StatesSenior💰 $162,000 - $226,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex technical implementations and translating customer requirements into actionable engineering deliverables. Proven ability to build trusted relationships with stakeholders and drive successful customer outcomes in fast-paced environments.

Highest-signal resume keywords

Technical Program ManagementCustomer-Facing AccountabilityIncident ManagementCommercial RenewalsCross-Functional Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Complex Technical ImplementationsEngineering DeliverablesSDK ProductsAPI ProductsIncident Escalation Management

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationRelationship Building

Tools & Technologies

SaaS PlatformsProduct Management Tools

Industry Keywords

Enterprise AccountsCustomer ProgramsAccount HealthCustomer SentimentQBRsExecutive Business Reviews

Tech Stack

Tools & technologies

MongoDB

About the role

Key responsibilities & impact

Own post-sale customer programs for a small number of high-stakes enterprise accounts
Build and maintain documented program plans covering milestones, risks, dependencies, and ownership
Drive customer implementations from kickoff through production
Translate customer requirements into engineering deliverables with Product, Engineering, and FDEs
Manage parallel workstreams across multiple accounts
Partner with AEs on account health, customer sentiment, and commercial signals
Coordinate engineering, product, support, and FDE teams without direct authority
Own incident and escalation management end-to-end
Serve as the internal single point of accountability for assigned accounts
Own renewal outcomes and align account narratives with AEs
Surface expansion signals to AEs
Establish trusted-advisor relationships with customer stakeholders
Conduct QBRs and executive business reviews
Help refine Ditto’s enterprise engagement playbook
Contribute structured customer intelligence to product and engineering

Requirements

What you’ll need

Demonstrated experience managing complex technical implementations with direct customer-facing accountability
Proven ability to translate ambiguous customer requirements into specific, actionable engineering deliverables
Experience and comfort owning commercial renewals and retention outcomes without carrying a formal quota
Comfort operating in fast-moving, under-defined environments
Strong written and verbal communication with technical and executive audiences
Experience coordinating across engineering, product, and support without direct authority
Background in technical program management, professional services, or implementation in a platform/infrastructure SaaS company preferred
Exposure to SDK- or API-based products preferred
Prior experience at or familiarity with companies like Palantir, Databricks, Confluent, MongoDB, Couchbase, or similar preferred
Experience managing incident escalations with engineering dependencies preferred
Located in Atlanta or Washington DC preferred
Ability to work in the United States; application asks whether work authorization or visa sponsorship is required

Benefits

Comp & perks

Competitive salaries
Meaningful equity
Health insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
401(k)
Flexible spending accounts
Flexible time off
Remote work options
Access to the Atlanta office as a place to work or meet teammates