Ditto

Technical Program Manager

• Own post-sale customer programs for a small number of high-stakes enterprise accounts
• Build and maintain documented program plans covering milestones, risks, dependencies, and ownership
• Drive customer implementations from kickoff through production
• Translate customer requirements into engineering deliverables with Product, Engineering, and FDEs
• Manage parallel workstreams across multiple accounts
• Partner with AEs on account health, customer sentiment, and commercial signals
• Coordinate engineering, product, support, and FDE teams without direct authority
• Own incident and escalation management end-to-end
• Serve as the internal single point of accountability for assigned accounts
• Own renewal outcomes and align account narratives with AEs
• Surface expansion signals to AEs
• Establish trusted-advisor relationships with customer stakeholders
• Conduct QBRs and executive business reviews
• Help refine Ditto’s enterprise engagement playbook
• Contribute structured customer intelligence to product and engineering

Senior Technical Program Manager

Full-stack Engineer

• Design, implement, and own core components of Ditto’s networking and transport stack
• Work across overlay networking, routing, virtual connections, channel lifecycle, and physical transports/protocols including BLE, LAN, Wi-Fi Aware, and AWDL
• Re-architect the networking stack toward a modular, scalable, high-performance design
• Establish clear interfaces and ownership boundaries between transport layers and mesh abstractions
• Debug and improve connectivity issues involving data transfer reliability, MTU negotiation, pairing instability, throughput ceilings, and cross-platform synchronization
• Build and optimize transport mechanisms for flow control, backpressure, congestion handling, retries, connection lifecycle management, and failure recovery
• Identify and eliminate performance bottlenecks in latency, memory footprint, CPU utilization, and tail behavior
• Design protocol state machines, wire formats, and transport abstractions for unreliable networks and constrained environments
• Establish observability through logging, metrics, and diagnostics for production debugging and root-cause analysis
• Contribute to Ditto’s mission of enabling resilient, real-time applications through peer-to-peer synchronization at the edge
• Collaborate in a distributed, asynchronous team environment

Senior Technical Program Manager

Senior Software Engineer, Networking