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Business Process Analyst
Diversified Services Network, Inc.. Own the end-to-end business processes defined by the Business Process Catalog (BPC) .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business process modeling and analysis, particularly with Microsoft Dynamics 365 and Mavim. Strong ability to facilitate workshops, document requirements, and ensure stakeholder alignment while driving continuous improvement in business processes.
Highest-signal resume keywords
Business Process ModelingMicrosoft Dynamics 365MavimWorkshop FacilitationStakeholder Alignment
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Process AnalysisRequirements DocumentationFunctional Design DocumentsProcess FlowsContinuous Improvement
Soft Skills
Strong CommunicationAnalytical ThinkingStructured Thinking
Tools & Technologies
Business Process CatalogDealer ERP Platform Suite
Certifications & Qualifications
Bachelor's DegreeCertification in FinanceCertification in Accounting
Industry Keywords
Dealer Advisory BoardGlobal StakeholdersOn-Site Workshops
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Own the end-to-end business processes defined by the Business Process Catalog (BPC)
- Define detailed business processes across Levels 4–6, including process flows to the L5 level
- Work with dealers to generate and document requirements
- Partner with product teams to determine fit/gap against Dynamics 365 capabilities
- Validate gap solutions with dealers
- Lead dealer discovery workshops and deliver solution demos
- Secure dealer sign-off on Functional Design Documents (FDDs)
- Source insights from the Dealer Advisory Board (DAB)
- Maintain the Mavim repository, process flows, documentation, and operational playbooks
- Coach dealers on Dynamics 365 and the dealer ERP platform suite
- Conduct business process modeling, analysis, and continuous improvement
- Serve as the primary interface between dealers and the product organization
- Participate in on-site workshops and process validation sessions as needed
Requirements
What you’ll need- Bachelor's degree, or certification in Finance or Accounting
- 2–4 years of relevant experience
- Experience with Microsoft Dynamics 365 or similar ERP platforms
- Experience working with global stakeholders and customers
- Proficiency with business process modeling tools (e.g., Mavim)
- Workshop facilitation and stakeholder alignment
- Strong communication and documentation skills
- Ability to translate business needs into system requirements
- Analytical and structured thinking
- Ability to work during U.S. business hours
- Ability to participate in on-site workshops and process validation sessions as needed
Benefits
Comp & perks- 401(k)
- Dental insurance
- Vision Insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid Holidays
- Hybrid work model