Electronic Security Systems Service Manager

Diversified

. Manage the service department team, including technicians and advisors .

Posted 11/9/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and management capabilities in overseeing service department operations, ensuring compliance with industry regulations, and enhancing customer service through effective team mentoring and strategic planning.

Highest-signal resume keywords

Service Management ExperienceAccess Control Systems DeploymentCCTV Systems KnowledgeBudgeting And ForecastingOrganizational Effectiveness

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance ImprovementResource ProcurementAdministrative Task ManagementTroubleshootingCreative Problem-Solving

Soft Skills

Excellent Communication SkillsLeadership AbilityOutstanding Organizational SkillsStrong Customer-Facing SkillsSelf-Motivated

Tools & Technologies

LenelGenetecS2AvigilonAMAGGEHoneywellBoschDMP

Industry Keywords

ComplianceIndustry RegulationsService Desk ManagementCustomer Service Best PracticesFinancial Principles

About the role

Key responsibilities & impact

Manage the service department team, including technicians and advisors
Handle customer service interactions, reports, and repairs
Maintain strong relationships with customers and third-party vendors
Formulate strategy, improve performance, procure resources, and secure compliance
Mentor team members and implement customer service best practices
Plan and adapt installation and integration processes to changing project conditions, schedules, and personnel issues
Ensure compliance, efficiency, and profitability
Carry out administrative tasks
Develop working knowledge of industry regulations, restrictions, and laws and ensure adherence
Set up and maintain the service desk
Resolve service desk problems and improve methods to increase productivity and customer service
Monitor department issues and client complaints to identify recurring patterns
Audit work and customer service to ensure standards and repair quality are met
Oversee inspections, report preparation, and repairs; perform these duties when necessary
Work with ESS systems such as Lenel, Genetec, S2, Avigilon, AMAG, GE, Honeywell, Bosch, and DMP

Requirements

What you’ll need

Proven work experience as Service Manager or similar role
Knowledge of organizational effectiveness and operations management
Experience budgeting and forecasting
Familiarity with business and financial principles
Excellent communication skills
Leadership ability
Outstanding organizational skills
Previous Service Experience
Comprehensive Industry Knowledge
Management Experience
Strong Customer-Facing Skills
Strong Written and Verbal Communication
Self-Motivated
Troubleshooting and Creative Problem-Solving
Experience deploying access control systems and CCTV related systems