Senior Director – Tech Ops

Diversified

. Provide best-in-class customer service to Diversified customers and manage customer satisfaction .

Posted 9/29/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in leading operations functions within high technology and electronics/AV manufacturing environments, with a strong focus on strategic planning, financial management, and team leadership. Proven ability to enhance customer satisfaction and operational efficiency while managing P&L responsibilities.

Highest-signal resume keywords

10+ Years Operations LeadershipP&L ResponsibilityStrategic PlanningBusiness Analysis SkillsQuality Assurance Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Service ManagementFinancial Target ManagementLabor Estimation ApprovalProject Timeline ManagementManufacturing Process ValidationBudget Review and Resource UtilizationTraining Program AdministrationPerformance MeasurementStaffing CoordinationSales Support

Soft Skills

LeadershipEffective CommunicationConflict ResolutionTime ManagementTeam Motivation

Industry Keywords

AV ManufacturingElectronics IntegrationTech Ops StrategiesProcurement ProcessesLogistics ProcessesQuality AssuranceEmployee Performance StandardsCross-Territory CollaborationDepartmental GoalsOperational Efficiency

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Provide best-in-class customer service to Diversified customers and manage customer satisfaction
Meet financial targets by managing operating expenses and maximizing revenue
Assist with quoting and approve labor estimates
Assign quoting support to Tech Ops staff
Lead, train, support, motivate, direct, and retain Tech Ops staff
Manage hiring, terminations, and compensation reviews for Tech Ops personnel
Develop Tech Ops strategies and assist with operating plans and departmental budgets
Establish departmental goals and objectives
Coordinate staffing requirements and personnel activities
Participate in developing, acquiring, and validating manufacturing, assembly, sourcing, procurement, and logistics processes
Coordinate service activities to ensure supported systems are included
Measure employee performance against standards
Approve timesheets and expense reports
Maintain project timelines and resource assignments
Participate in internal project meetings and sales-to-project handoffs
Travel as required
Ensure Quality Assurance compliance and understand software validation processes
Establish reporting structures, responsibilities, and authority
Provide monthly billing and revenue forecasts to accounting
Support sales teams to ensure customer service and financial success
Provide growth plans for operations and staff
Lead M&E, ESS, and Structured Cabling divisions
Build partnerships between sales and operations across AVE offices and specialties
Improve processes, standards, efficiency, and profitability
Own Tech Ops portions of P&L reports for the Mid Atlantic AVE
Review budgets and maximize resource utilization across Mid Atlantic specialties
Create and administer training programs
Collaborate across territories and divisions on cross-territory, hybrid-system, and multi-discipline projects
Conduct bi-weekly leadership meetings, resolve conflicts, and provide direction

Requirements

What you’ll need

10+ years leading operations functions including experience in high technology, electronics/AV focused manufacturing/integration environment, or IT
Experience with both in-house and outsourced AV manufacturing/integration
Two years leadership experience including P&L responsibility
Strategic thinker with strong planning skills
Strong business analysis skills combined with the ability to exercise sound judgement and initiative
Effective time and task management skills with the ability to translate those tools to others
Ability to work cooperatively with others in a leadership role to achieve departmental or organizational tasks/goals