Call Center Manager – SDR Team

Division50

. Onboard new SDRs and help them become productive quickly .

Posted 10/14/2026full-timeRemote • Lebanon, EgyptMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing and developing Sales Development Representatives (SDRs) through effective coaching, performance tracking, and data analysis. Proficient in utilizing calling software and CRM systems to enhance team productivity and reporting.

Highest-signal resume keywords

Team ManagementCall MonitoringSales Activity MetricsCoaching SkillsData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales DevelopmentPerformance TrackingCall MonitoringData AnalysisSales Processes

Soft Skills

OrganizedAnalyticalProactiveClear Communication

Tools & Technologies

Calling SoftwareCRM SystemsGoogle SheetsGoogle Docs

Industry Keywords

Sales Development RepresentativesSDR OnboardingPerformance ReportingSales Tools

About the role

Key responsibilities & impact

Onboard new SDRs and help them become productive quickly
Train, coach, and develop SDRs through ongoing feedback and call reviews
Monitor calls, outreach activity, and performance daily
Track team results and send daily reports to management
Conduct second-round interviews and help select SDR candidates
Manage SDRs working on different services and campaigns, adapting coaching to each one
Review datasets and data tools to support accurate targeting, follow-up, and reporting
Suggest practical ideas to improve team productivity and results
Use calling software and internal tools to manage and monitor SDR activity

Requirements

What you’ll need

Experience managing or leading a team of SDRs, sales representatives, or call center agents
Experience managing representatives across multiple services, products, or campaigns
Strong understanding of call monitoring, performance tracking, and sales activity metrics
Experience with calling software, CRM systems, and sales tools
Strong working knowledge of Google Sheets and Google Docs
Confidence working with datasets and data tools
Strong coaching skills and the ability to explain sales processes clearly
Excellent spoken and written English and Arabic
Organized, analytical, proactive, and comfortable reporting team performance