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Assistant Manager, Hosted Services
DLS Discovery, LLC. Provide direct management of a project management team under the direction of a Hosting Director .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive knowledge of project management principles and litigation support applications, with a strong focus on client service and team leadership. Capable of developing internal processes and providing effective coaching and feedback to enhance team performance.
Highest-signal resume keywords
Project Management PrinciplesLitigation Support ApplicationsClient Relationship ManagementLeadership ExperienceAnalytical Problem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Litigation SupportEDiscoveryProject ManagementElectronically Stored Information (ESI)Microsoft Office SuiteRingtailEDiscovery ReviewRelativityIntrospectNetwork Storage
Soft Skills
Effective CommunicationOrganizational SkillsCoachingTime ManagementIntegrity
Tools & Technologies
Hosted Discovery Management ApplicationsArchival TechnologiesWindows Operating Systems
Industry Keywords
Legal PracticeEDiscovery IndustryClient ServicePerformance ReviewsBusiness Processes
About the role
Key responsibilities & impact- Provide direct management of a project management team under the direction of a Hosting Director
- Oversee, lead, develop, and coach Senior Litigation Data Analysts, Technical Project Managers, and Hosting Team Leads
- Build and maintain relationships with clients supported by the team
- Partner with internal support and development organizations to ensure comprehensive and efficient client service
- Provide project-level consultation, escalation support, and load balancing during peak periods
- Oversee service delivery and hosting quality for direct reports
- Initiate proactive coaching and provide constructive feedback and development recommendations
- Serve as an internal and external escalation point and coordinate support structures and case coverage
- Conduct performance reviews and recommend employee growth and development opportunities
- Assign projects, monitor PM utilization and work allocation, coordinate coverage, and ensure case transitions
- Develop and strengthen internal processes and workflows with PM and OPS management
- Collaborate on organization-wide initiatives focused on optimal customer service
- Handle additional special projects as assigned
Requirements
What you’ll need- 5 plus years of experience in litigation support, legal practice, or related legal or eDiscovery industry
- Previous leadership experience is preferred
- Exceptional analytical, organizational, and problem-solving skills
- Ability to proactively and independently resolve complex issues
- Effective verbal and written communication with clients and all organizational levels
- Extensive knowledge of project management principles and concepts
- Knowledge of electronically stored information (ESI) as related to legal matters
- Knowledge of hosted discovery management applications and tools
- Knowledge of Windows operating systems, network storage, and archival technologies
- Expert-level proficiency in Microsoft Office Suite
- Extensive knowledge of litigation support applications such as Ringtail, eDiscovery Review, Relativity, and Introspect
- Demonstrated leadership traits, integrity, accountability, respect, and professionalism
- Ability to multitask, prioritize, organize work, and manage time efficiently
- Knowledge of business processes, best practices, clients, organizational structure, and internal support groups
- Ability to support special requests and projects and comply with policies and procedures
Benefits
Comp & perks- Competitive total compensation including base pay, bonus potential, inclusive benefits, wellness programs, and perks
- Paid time off, including Casual, Earned, Sick, Special Leave, and Holidays
- Ongoing learning and development through training and education reimbursement programs
- Diverse and inclusive workplace
- Free, fun, interactive, and incentivized global wellness program
- 24/7 white-glove support (company offering)