DLS Discovery, LLC

Pricing Analyst

• Serve as the single gatekeeper for non-standard pricing, discounting, and complex deal structures before Legal/Finance sign-off
• Design and enforce approval workflows and escalation tiers
• Ensure all concessions, including waived/free services, are priced or logged as promotional credits
• Own the operating cadence, agenda, data package, and follow-through of the cross-functional Pricing Council
• Translate Pricing Council direction into pricing policy, discounting guardrails, and approval matrices
• Maintain consistent pricing across services, managed services/SaaS, and support
• Build AI-assisted pricing tools, scenario calculators, and Monte Carlo-style simulations
• Automate margin, discount-trend, and deal-outcome analyses
• Build, validate, and challenge AI-generated pricing outputs
• Partner with Sales and Delivery on strategic and structurally complex deals to identify cost exposure before contracts sign
• Quantify hidden cost overlap during client transitions
• Distinguish revenue-driven pricing actions from structural or cost-side changes for QoE and credit-agreement addback purposes
• Own pricing and quote data hygiene in SFDC/CPQ
• Ensure deals are tagged to the L1/L2/L3 segment/SKU reporting structure
• Build and maintain KPI reporting on margin, discounting variability, deal velocity, and tooling adoption

Senior Manager, Pricing and Deal Desk

Solutions Engineer

• Partner with KLD's sales teams to close credibility gaps in the sales cycle
• Prove out products and platform capabilities through demos, proofs of concept, and technical Q&A
• Serve as a client- and market-facing technical sales representative for KLD's product portfolio
• Represent KLD at industry events, conferences, and client meetings as a technical voice
• Support strategic account planning meetings and early-stage roadmap conversations
• Act as a subject matter expert for enablement on new products
• Own field readiness through product enablement, talk tracks, objection handling, competitive positioning, and demo fluency
• Partner with Product Marketing on messaging alignment and provide feedback from live client conversations
• Work with Product on internal roadmap communication
• Surface field feedback to Product as the voice of the customer
• Maintain at least bi-weekly alignment with Product on roadmap and product feedback
• Report through the Client Solutions leadership structure
• Identify when deeper domain, regulatory, or industry expertise is needed beyond the role's scope

Client Solutions Consultant

Full-stack Engineer

• Assist in review and analysis of applications, product development, and enhancements
• Create and maintain software to monitor, maintain, and administrate systems
• Develop automated solutions for systems upgrades across a variety of platforms
• Test, refine, and document software
• Support bug fixes and implement enhancements to applications in Production within defined SLA
• Develop automated test suites, including unit, functional, and regression tests
• Create design and user documentation as needed
• Utilize, communicate, and enforce coding standards
• Participate in personal development opportunities to maintain knowledge of industry standards, engineering best practices, and business needs
• Work in a team or with multiple organizational departments in a dynamic and rapidly changing environment
• Adhere to development processes and workflows

Software Engineer II

Manager

• Provide direct management of a project management team under the direction of a Hosting Director
• Oversee, lead, develop, and coach Senior Litigation Data Analysts, Technical Project Managers, and Hosting Team Leads
• Build and maintain relationships with clients supported by the team
• Partner with internal support and development organizations to ensure comprehensive and efficient client service
• Provide project-level consultation, escalation support, and load balancing during peak periods
• Oversee service delivery and hosting quality for direct reports
• Initiate proactive coaching and provide constructive feedback and development recommendations
• Serve as an internal and external escalation point and coordinate support structures and case coverage
• Conduct performance reviews and recommend employee growth and development opportunities
• Assign projects, monitor PM utilization and work allocation, coordinate coverage, and ensure case transitions
• Develop and strengthen internal processes and workflows with PM and OPS management
• Collaborate on organization-wide initiatives focused on optimal customer service
• Handle additional special projects as assigned

Senior Manager, Pricing and Deal Desk

Client Solutions Consultant

Software Engineer II

Assistant Manager, Hosted Services