Operations & Engagement Coordinator

DMC Healthcare

. Support the day-to-day delivery of DMC Radiology Reporting services.

Posted 10/27/2026full-timeLondon • United KingdomMid-LevelSenior💰 £26,372 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational management capabilities in healthcare reporting services, with a focus on effective communication, relationship-building, and problem-solving. Proficient in managing workflows, monitoring capacity, and supporting clinical reporting processes using relevant healthcare technologies.

Highest-signal resume keywords

Operational Data ManagementPACS ExperienceRelationship ManagementProblem-Solving SkillsCommunication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Capacity ManagementWorkflow MonitoringReporting Activity AnalysisService Level Agreement AllocationOperational Process Support

Soft Skills

Interpersonal SkillsAttention to DetailProactive CommunicationDecision-MakingRelationship-Building

Tools & Technologies

PACSRISHealthcare Technology

Industry Keywords

HealthcareRadiologyTeleradiologyOperations EnvironmentWorkforce Coordination

About the role

Key responsibilities & impact

Support the day-to-day delivery of DMC Radiology Reporting services.
Manage, develop and maintain capacity across DMC's clinical reporting network.
Monitor reporter availability, reporting activity and capacity gaps.
Allocate studies according to client Service Level Agreements, reporter skill mix, availability and service requirements.
Monitor reporting workflows and turnaround times.
Identify and escalate capacity or turnaround-time risks.
Respond to operational queries from clients and reporters.
Maintain accurate operational, client activity and reporter capacity records.
Liaise between clients, reporters and internal teams.
Support reporters with operational processes, PACS and reporting systems.
Develop and maintain professional relationships with DMC's reporter network.
Contact reporters to address short-term and long-term capacity requirements.
Support newly onboarded reporters into active reporting.
Monitor the transition from onboarding to Operations and identify barriers to first reporting activity.
Provide updates on reporter capacity, risks and opportunities.
Support ad-hoc operational projects and service improvement initiatives.

Requirements

What you’ll need

Excellent verbal and written communication skills.
Strong relationship-building and interpersonal skills.
Confidence communicating with clinicians and senior professionals.
Proactive approach to communication and follow-up.
Strong problem-solving skills.
Ability to make appropriate decisions in a fast-paced environment.
Excellent attention to detail.
Comfortable working with operational data, systems and spreadsheets.
Experience within healthcare, radiology or teleradiology is desirable.
Experience within an operations environment is desirable.
Experience in workforce coordination, engagement, recruitment, account management or relationship management is desirable.
Experience engaging with clinicians or other professional contractor networks is desirable.
Experience using PACS, RIS or other healthcare technology is desirable.
Full-time availability: 37.5 hours per week, with rotational weekend work and ad-hoc evening shift coverage.

Benefits

Comp & perks

20 days' annual leave in addition to bank holidays, increasing with length of service.
Access to NHS discount schemes.
Career progression opportunities within a growing organisation.
Collaborative working across clinical, operational and technical teams.