DMC Healthcare

Operations

• Support the day-to-day delivery of DMC Radiology Reporting services.
• Manage, develop and maintain capacity across DMC's clinical reporting network.
• Monitor reporter availability, reporting activity and capacity gaps.
• Allocate studies according to client Service Level Agreements, reporter skill mix, availability and service requirements.
• Monitor reporting workflows and turnaround times.
• Identify and escalate capacity or turnaround-time risks.
• Respond to operational queries from clients and reporters.
• Maintain accurate operational, client activity and reporter capacity records.
• Liaise between clients, reporters and internal teams.
• Support reporters with operational processes, PACS and reporting systems.
• Develop and maintain professional relationships with DMC's reporter network.
• Contact reporters to address short-term and long-term capacity requirements.
• Support newly onboarded reporters into active reporting.
• Monitor the transition from onboarding to Operations and identify barriers to first reporting activity.
• Provide updates on reporter capacity, risks and opportunities.
• Support ad-hoc operational projects and service improvement initiatives.

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Operations & Engagement Coordinator