Bilingual Project Sales Specialist, 12 month contract

DMC Homedepot

. Support customer projects from start to finish, including expediting installation and special orders .

Posted 9/29/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$20 - CA$22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service and consultative selling skills, effectively managing customer projects from initiation to completion while utilizing analytical and organizational abilities. Proficient in relationship-building and communication, with a focus on driving sales conversion and improving processes.

Highest-signal resume keywords

Customer Experience ManagementConsultative SellingSales Pipeline ManagementBilingual English and French SupportSAP ERP Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ExperienceSales ConversionProject ManagementAnalytical SkillsProcess Improvement

Soft Skills

Organizational SkillsTime ManagementRelationship-BuildingNetworking SkillsFollow-Up Skills

Tools & Technologies

SAP ERPCOM

Certifications & Qualifications

High School DiplomaBaccalauréat

Industry Keywords

Customer SupportSales-Driven EnvironmentCall Centre Operations

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Support customer projects from start to finish, including expediting installation and special orders
Work closely with stores, vendors, service providers and field teams
Provide high-level customer service using substantial product knowledge and advanced selling skills
Assess customer needs, guide decisions and provide timely follow-ups to drive sales conversion
Manage inbound leads, sales pipeline, measurements, progress tracking and conversion to sale
Own the customer experience and overcome objections using available tools and resources
Consultatively sell products and services by communicating benefits and matching solutions to customer requirements
Balance multiple complex projects while meeting customer experience, process and timeline expectations
Support sales retention and recovery processes
Build relationships with customers and internal partners
Conduct follow-ups through customers’ preferred communication methods
Communicate project scope, timelines and completion steps
Create sales packages outlining project scope, timelines, relevant documents and expected outcomes
Identify process improvement opportunities and propose solutions to leaders
Report to the Contact Centre Supervisor

Requirements

What you’ll need

High school diploma or equivalent (English section)
Baccalauréat ou diplôme d’études collégiales équivalent dans un champ d’études pertinent au poste (French section)
External candidates: 3–5 years of customer experience required, preferably in a sales-driven environment, call centre operations or similar experience
Internal candidates must fulfill minimum time-in-position of 1 year
Analytical skills with ability to conceptualize a variety of different outcomes
Exceptional organizational, time management and follow-up skills
Relationship-building and networking skills for internal and external stakeholders and cross-functional teams
Experience with SAP ERP & COM is a definite asset
Ability to work independently with minimum direction and in a team environment
Daytime and evening availability, with shifts potentially scheduled any day of the week
Bilingual English and French customer support capability

Benefits

Comp & perks

Remote/Virtual work arrangement
Flexible schedule with daytime and evening availability
No travel required
Home work area without domestic noise or distractions
Full-time 12-month contract