DMC Homedepot

Sales

• Support customer projects from start to finish, including expediting installation and special orders
• Work closely with stores, vendors, service providers and field teams
• Provide high-level customer service using substantial product knowledge and advanced selling skills
• Assess customer needs, guide decisions and provide timely follow-ups to drive sales conversion
• Manage inbound leads, sales pipeline, measurements, progress tracking and conversion to sale
• Own the customer experience and overcome objections using available tools and resources
• Consultatively sell products and services by communicating benefits and matching solutions to customer requirements
• Balance multiple complex projects while meeting customer experience, process and timeline expectations
• Support sales retention and recovery processes
• Build relationships with customers and internal partners
• Conduct follow-ups through customers’ preferred communication methods
• Communicate project scope, timelines and completion steps
• Create sales packages outlining project scope, timelines, relevant documents and expected outcomes
• Identify process improvement opportunities and propose solutions to leaders
• Report to the Contact Centre Supervisor

Bilingual Project Sales Specialist, 12 month contract

Technician

• Serve as the subject matter expert in large equipment operation and repair
• Maintain rental equipment readiness across assigned stores, company shops, and customer job sites
• Diagnose, maintain, and repair gas and diesel engines, hydraulics, electrical systems, fuel systems, brake systems, equipment, and trailers
• Troubleshoot equipment issues and order parts within 48 hours of tools being placed on the Down List
• Maintain accurate fleet inventory and ensure GPS systems and three-point security are operational on towable equipment
• Obtain repair parts and maintain timely, accurate parts inventory
• Assist with equipment deployment, deliveries, auctions, and pre-delivery inspections
• Maintain vehicle compliance, Electronic Logging Device (ELD), Hours of Service (HOS) logs, inspections, and documentation
• Deploy new equipment to store locations and transfer equipment between locations
• Provide customer service and technical support to rental customers and store Tool Rental Centre associates
• Respond to customer service calls, provide status updates, coordinate repairs, and arrive on-site within 24 hours
• Coordinate training and support for Store TRCs with the Regional Rental Manager
• Use equipment reporting to prioritize service strategies, RSN tickets, repairs, inspections, preventive maintenance, and safety campaigns
• Document work performed, labor, and parts in company technology platforms and D365
• Communicate rental status updates and ensure work orders are completed
• Follow Home Depot safety, driving, lifting, PPE, Hazmat, MEWP, and store inspection requirements
• Check in with the Regional Rental Manager at the beginning and end of each day
• Perform other duties as assigned

Lead Rental Technician – 1 Year Contract

General

• Prevent financial loss caused by theft, fraud, organized retail crime, and operational deficiencies
• Support safety and environmental program compliance in assigned stores
• Execute internal and external theft and fraud strategies
• Communicate with the Asset Protection Specialist Supervisor and Market Asset Protection Manager on investigations and physical security
• Partner with store management and associates to address asset protection issues
• Drive a shrink-elimination culture and participate in the In Focus program
• Detain and interview suspected shoplifters according to local laws and company procedures
• Validate store safety and environmental compliance
• Check facility physical security
• Write reports, preserve evidence, and interact with law enforcement
• Represent The Home Depot in court-related procedures
• Complete required asset protection training and certifications
• Create associate awareness regarding shrink, theft, operational deficiencies, and physical security
• Utilize CCTV, exception reports, and audit Electronic Article Surveillance systems
• Test building alarm systems and conduct surveillance when required
• Use financial indicators and metrics to measure performance
• Report to the Asset Protection Supervisor or District Asset Protection Manager