Air Customer Care – Operations & Customer Care

DMS LOGISTICS

. Coordinate air import shipments; .

Posted 11/4/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in coordinating air import shipments and managing documentation processes while ensuring compliance with Brazilian Federal Revenue Service regulations. Proficient in communicating with customers and resolving potential nonconformities in international freight forwarding.

Highest-signal resume keywords

International Freight Forwarding ExperienceAir Import Shipment CoordinationIntermediate To Advanced English ProficiencyDocumentation VerificationCustomer Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Air Import CoordinationDocumentation ReviewInvoice VerificationProcess CompletionCargo Monitoring

Soft Skills

Problem SolvingCustomer Service

Industry Keywords

Brazilian Federal Revenue ServiceForeign Exchange TransactionNonconformitiesCargo PickupImport OperationsExport Operations

About the role

Key responsibilities & impact

Coordinate air import shipments;
Report all relevant information to customers by email and through the system, keeping them informed about the progress of the process;
Ensure process completion based on information from Brazilian Federal Revenue Service systems;
Release the process to the Finance department in the system so billing can proceed;
Review the origin agent’s invoice based on negotiated terms before closing the foreign exchange transaction;
Monitor cargo pickup, import, and export operations;
Verify documentation in each country;
Identify and develop solutions for potential nonconformities together with the customer.

Requirements

What you’ll need

Completed or ongoing undergraduate degree;
Intermediate to advanced English proficiency — proficiency will be assessed;
Experience in international freight forwarding;
Experience coordinating air import shipments.

Benefits

Comp & perks

Hybrid work model
Bonus
Cost allowance
Health insurance, including coverage for children from 0 to 18 years old
Extended maternity and paternity leave
Partnerships with universities
Gym benefit
Childcare assistance
Birthday day off
Career path and performance management
Genuine opportunities for growth
Personal and professional training and development
Relaxed, diverse, agile, and collaborative work environment