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Control Tower Analyst – Special Operations
DMS LOGISTICS. Serve as a technical point of reference for Control Tower operations, providing critical analysis and solutions for highly complex logistics processes .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing end-to-end logistics processes, particularly in air freight and compliance with customer requirements. Proficient in analyzing operational risks and implementing process improvements while ensuring accurate documentation and timely updates in systems.
Highest-signal resume keywords
Logistics Operations ManagementAir Freight CoordinationProcess ImprovementCompliance MonitoringIntermediate Excel Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Logistics Process AnalysisInternational Shipment CoordinationCustoms Clearance CoordinationDocument ValidationOperational Risk Identification
Soft Skills
Critical ThinkingCommunicationCollaborationProblem-Solving
Tools & Technologies
BI ToolsExcel
Industry Keywords
Foreign TradeAir FreightOcean FreightAOG RequirementsOperational Compliance
About the role
Key responsibilities & impact- Serve as a technical point of reference for Control Tower operations, providing critical analysis and solutions for highly complex logistics processes
- Execute and monitor every stage of the international logistics flow from end to end, with a particular focus on air freight shipments and AOG requirements
- Conduct continuous follow-up with suppliers, agents, carriers, and other partners to ensure compliance with deadlines and operational requirements
- Identify operational risks and proactively mitigate failures by proposing process improvements
- Ensure the accuracy and timely updating of information in systems and BI tools, contributing suggestions for improvements and automation
- Participate in meetings with internal departments and partner teams to align processes, provide status updates, and resolve outstanding operational issues
- Support the team in reviewing and validating documents such as invoices, packing lists, HAWBs/HBLs, checklists, and compliance reports
- Ensure shipments remain compliant with customer requirements, including technical specifications, deadlines, documentation, and performance monitoring
- Report operational deviations, system-related issues, and improvement opportunities to the Team Leader
Requirements
What you’ll need- Bachelor’s degree in progress or completed
- Intermediate to advanced English proficiency — will be tested
- Intermediate to advanced Excel skills — will be tested
- Experience in foreign trade and logistics operations, particularly air or ocean freight and international shipment coordination — a plus
- Experience coordinating processes with customs clearance service providers — a plus
Benefits
Comp & perks- Hybrid work model
- Bonus
- Cost-of-living allowance
- Health insurance, including coverage for children from birth through age 18
- Extended maternity and paternity leave
- University partnerships
- Gym benefit
- Childcare assistance
- Birthday day off
- Career development and performance management programs
- Genuine growth opportunities