Control Tower Team Leader – Special Operations

DMS LOGISTICS

. Manage and develop the Control Tower team through 1:1 meetings, feedback, and performance reviews .

Posted 9/24/2026full-timeSão Paulo • BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing logistics operations, including order management, freight transportation, and customs clearance, while effectively leading and developing a team to achieve performance targets. Proficient in utilizing BI tools for process improvement and operational analysis.

Highest-signal resume keywords

People ManagementInternational Trade ExperienceLogistics CoordinationCustoms Clearance ExpertiseOperational Data Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Logistics ManagementOrder ManagementFreight TransportationCustoms ClearancePerformance MonitoringProcess ImprovementData AnalysisTeam DevelopmentProject ManagementAutomation

Soft Skills

CommunicationLeadershipMotivationFeedbackStrategic Thinking

Tools & Technologies

BI Tools

Industry Keywords

International TradeLogisticsShipment CoordinationCustoms BrokersCross-Functional Collaboration

About the role

Key responsibilities & impact

Manage and develop the Control Tower team through 1:1 meetings, feedback, and performance reviews
Work strategically with the department head to define operational strategies
Guide, monitor, train, and motivate the team to achieve targets and results
Report departmental issues, solutions, ideas, projects, and results to the department head
Participate in cross-functional meetings with other DMS leaders
Monitor the company’s BI tools and contribute to process improvement and automation
Create job descriptions for team positions and hire or terminate employees when necessary
Ensure the execution of the client’s logistics activities, including order management, freight transportation, pickup, warehousing, customs clearance, and final delivery
Maintain communication with leaders, suppliers, carriers, customs brokers, and other partners
Manage analyses of operational data and metrics to identify improvements and implement corrective actions
Ensure on-time customer service at every stage and provide customized control and performance-monitoring tools

Requirements

What you’ll need

Bachelor’s degree or equivalent higher education qualification
Intermediate to advanced English preferred
Experience in people management preferred
Experience in international trade and logistics, particularly customs clearance and shipment coordination
This position is also open to candidates with disabilities

Benefits

Comp & perks

Hybrid work model
Bonus
Cost-of-living allowance
Health insurance, including coverage for children from birth through age 18 (contributory plan)
Extended maternity and paternity leave
University partnerships and discounts
Gym benefit
Daycare assistance
Birthday day off
Career development plan
Performance management
Genuine opportunities for growth