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DMS LOGISTICS

Customer Care Operations

DMS LOGISTICS

. Coordinate air import shipments .

Posted 9/30/2026full-timeRio de Janeiro • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in coordinating air import shipments and managing international freight forwarding processes, ensuring compliance with documentation and regulatory requirements while maintaining effective communication with customers.

Highest-signal resume keywords
Air Import Shipment CoordinationInternational Freight Forwarding ExperienceIntermediate to Advanced English ProficiencyDocumentation VerificationCustomer Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Process CompletionInvoice ReviewForeign Exchange SettlementCargo MonitoringNonconformity Solution Development
Soft Skills
Customer ServiceProblem Solving
Tools & Technologies
Brazilian Federal Revenue Service Systems
Industry Keywords
Freight ForwardingImport OperationsExport Operations

About the role

Key responsibilities & impact
  • Coordinate air import shipments
  • Provide customers with all relevant updates by email and through the system, keeping them informed of the process status
  • Ensure process completion based on information available in Brazilian Federal Revenue Service systems
  • Release the process to the Finance team in the system so billing can proceed
  • Review the origin agent’s invoice based on negotiated terms for subsequent foreign exchange settlement
  • Monitor cargo pickup, import, and export operations
  • Verify documentation in each country
  • Identify and develop solutions for potential nonconformities in collaboration with the customer

Requirements

What you’ll need
  • Bachelor’s degree completed or in progress
  • Intermediate to advanced English proficiency — subject to assessment
  • Experience in international freight forwarding
  • Experience coordinating air import shipments

Benefits

Comp & perks
  • Hybrid work model
  • Performance bonus
  • Cost assistance
  • Health insurance, including coverage for children from birth through age 18
  • Extended maternity and paternity leave
  • Partnerships with universities
  • Fitness benefit
  • Childcare assistance
  • Birthday day off
  • Career development and performance management programs
  • Genuine opportunities for career growth