Key Account Executive – Customer Success

DMS LOGISTICS

. Build and strengthen ongoing relationships with clients, positioning DMS as a strategic partner.

Posted 10/27/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management and operational performance monitoring, with a strong focus on customer satisfaction and continuous improvement. Proficient in aligning client needs with commercial opportunities and facilitating technology adoption.

Highest-signal resume keywords

Client Relationship ManagementOperational KPI ManagementCustomer Service ExperienceFreight Forwarding KnowledgeIndustry-Specific Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementPerformance Review AnalysisRoot Cause AnalysisOperational MonitoringTechnical Visits

Soft Skills

CommunicationProblem-SolvingCollaborationAdaptability

Tools & Technologies

Technology Tools Adoption

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Logistics Service ProvidersHealthcareEnergyAerospaceAutomotiveHigh Tech

About the role

Key responsibilities & impact

Build and strengthen ongoing relationships with clients, positioning DMS as a strategic partner.
Develop an in-depth understanding of each client’s business—including routes, cargo, processes, and seasonality—to anticipate needs and provide customized solutions.
Ensure specialized account management that differentiates DMS in the market through the quality, consistency, and depth of its service.
Manage the customer experience and operational KPIs, including satisfaction, quality, and profitability, proactively identifying deviations.
Continuously monitor operations and conduct technical visits to clients, including visits alongside industry partners.
Lead regular performance review meetings and analyze customer satisfaction.
Serve as the link between clients’ operational needs and DMS’s commercial opportunities.
Maintain regular contact with each industry’s commercial team, sharing clients’ key developments, needs, and operational pain points.
Align information, deadlines, strategies, and commercial proposals—including quotes, bids, and projects—with internal teams.
Collect structured feedback and refer it to the Quality team for root cause analysis.
Monitor complaint resolution and work with clients to implement continuous improvements developed by the Process and Quality teams.
Facilitate the adoption and promotion of technology tools available to clients.

Requirements

What you’ll need

Bachelor’s degree completed.
Intermediate to advanced English proficiency—this will be assessed.
Experience working for logistics service providers.
Customer service experience.
Previous experience in freight forwarding is preferred.
Knowledge of the specific characteristics of at least one of the following industries: Healthcare, Energy, Aerospace, Automotive, or High Tech.

Benefits

Comp & perks

Hybrid work model
Bonus
Expense allowance
Health insurance, including coverage for children from birth to 18 years of age
Extended parental leave
University partnerships and discounts
Gym benefit
Childcare assistance
Birthday day off
Career path and performance management
Genuine opportunities for career growth