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Key Account Executive – Energy Industry
DMS LOGISTICS. Ensure operational quality from the customer’s perspective, acting as the customer’s voice within DMS .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer relationship management and operational quality, ensuring customer satisfaction and retention while driving process improvements. Proficient in coordinating with internal teams to deliver innovative solutions tailored to customer needs in the logistics sector.
Highest-signal resume keywords
Customer Relationship ManagementOperational Quality AssuranceLogistics Service Provider ExperienceFreight Forwarding KnowledgeIntermediate to Advanced English Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process ImprovementCustomer Satisfaction MetricsComplaint ResolutionPerformance Review FacilitationOperational Experience Monitoring
Soft Skills
CollaborationCommunicationCustomer AdvocacyFeedback CollectionProblem-Solving
Tools & Technologies
Technology Tools AdoptionCommercial Proposal Coordination
Industry Keywords
Energy-Sector LogisticsLogisticsFreight ForwardingCustomer OperationsCustomer Retention
About the role
Key responsibilities & impact- Ensure operational quality from the customer’s perspective, acting as the customer’s voice within DMS
- Ensure customers’ operational needs and pain points inform process improvements
- Maintain customer relationships and drive customer retention
- Strengthen collaboration with the Operations team to create innovative customer solutions
- Coordinate information, deadlines, strategies, and commercial proposals with the internal team
- Manage customer operation satisfaction, quality, and profitability metrics
- Facilitate customer adoption and awareness of available technology tools
- Continuously monitor operations and visit customers together with the relevant industry team
- Lead regular performance review meetings
- Collect structured feedback and forward it to the Quality team for root cause analysis
- Track complaint resolution and implement improvements in collaboration with the customer
- Monitor the operational experience and identify signs of dissatisfaction
- Maintain a structured interface with each industry’s Commercial team
- Act as the link between customers’ operational needs and DMS commercial solutions
- Deliver specialized account management and position DMS as the customer’s strategic partner
Requirements
What you’ll need- Bachelor’s degree completed
- Intermediate to advanced English proficiency — subject to testing
- Experience in customer service or customer relationship management
- Experience working for logistics service providers
- Previous freight forwarding experience is preferred
- Knowledge of the specific requirements of energy-sector logistics is preferred
Benefits
Comp & perks- Hybrid work model
- Bonus
- Expense allowance
- Health insurance, including coverage for dependent children from 0 to 18 years of age (contributory Porto Seguro plan)
- Extended maternity and paternity leave
- University partnerships
- Gym membership benefit
- Childcare assistance
- Birthday day off
- Career development and performance management programs
- Genuine opportunities for career growth