Key Account Executive – High-Tech Industry

DMS LOGISTICS

. Maintain strong client relationships and foster customer loyalty .

Posted 10/27/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client operations management, focusing on customer satisfaction, quality metrics, and profitability. Possesses strong communication skills to facilitate collaboration between clients and internal teams while leveraging technology tools to enhance operational efficiency.

Highest-signal resume keywords

Client Relationship ManagementLogistics Service Provider ExperienceHigh-Tech Logistics KnowledgeCustomer Service ExperienceFreight-Forwarding Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementQuality Metrics MonitoringPerformance Review FacilitationRoot Cause AnalysisCommercial Proposal Coordination

Soft Skills

CollaborationCommunicationProblem-SolvingFeedback CollectionClient Satisfaction Focus

Tools & Technologies

BIDLCCLRControl Tower

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

LogisticsFreight-ForwardingCustomer LoyaltyOperational ExperienceStrategic Partnership

About the role

Key responsibilities & impact

Maintain strong client relationships and foster customer loyalty
Strengthen collaboration with the Operations team to develop innovative solutions for clients
Coordinate information, timelines, strategies, and commercial proposals with internal teams, including quotes, bids, and projects
Manage all aspects of client operations within the company, including satisfaction, quality, and profitability metrics
Facilitate the adoption and promotion of available technology tools among clients
Continuously monitor operations and conduct client visits in collaboration with the industry team
Lead regular performance review meetings
Collect feedback in a structured manner and submit it to the Quality team for root cause analysis
Follow up on complaint resolution and implement improvements with the client
Monitor the client’s operational experience and identify signs of dissatisfaction
Maintain ongoing communication with each industry’s commercial team, sharing clients’ current circumstances, needs, and operational pain points
Serve as the link between clients’ operational needs and DMS’s commercial solutions
Monitor clients’ use of available tools, such as BI, DLC, CLR, and Control Tower
Deliver specialized account management expertise beyond logistics execution
Demonstrate in-depth knowledge of the client’s business, routes, cargo, processes, and seasonal patterns
Position DMS as a strategic partner and differentiate the company from competitors through high-quality operational relationship management

Requirements

What you’ll need

Bachelor’s degree completed
Intermediate to advanced English proficiency — assessed during the hiring process
Experience with logistics service providers
Customer service experience
Knowledge of the specific requirements of high-tech logistics
Previous freight-forwarding experience preferred

Benefits

Comp & perks

Hybrid work model
Bonus program
Expense allowance
Health insurance, including coverage for children from birth through age 18 (employee-contributory plan)
Extended maternity and paternity leave
University partnerships
Gym benefit
Childcare assistance
Birthday day off
Career path and performance management
Genuine opportunities for career growth