Key Account Executive Team Leader

DMS LOGISTICS

. Ensure a high level of service for strategic clients, focusing on retention, satisfaction, and sustainable growth .

Posted 10/27/2026full-timeSão Paulo • BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, focusing on retention and satisfaction while leading teams to achieve operational excellence. Proficient in logistics operations and data analysis to drive strategic decision-making and foster collaboration across departments.

Highest-signal resume keywords

Client Relationship ManagementLogistics Operations KnowledgeData Analysis and Management ReportingNegotiation of High-Value ContractsTeam Leadership and Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Freight ForwardingSupply Chain ManagementPortfolio ManagementSOP/SLA ProcessesProject LeadershipAdvanced ExcelPower BICRM ToolsContract NegotiationCustomer Success

Soft Skills

CollaborationCommunicationProblem-SolvingCustomer Loyalty FocusTeam Goal Management

Certifications & Qualifications

Bachelor’s DegreePostgraduate Degree or MBA

Industry Keywords

International TradeLogisticsOperations ManagementC-Level EngagementBusiness Administration

About the role

Key responsibilities & impact

Ensure a high level of service for strategic clients, focusing on retention, satisfaction, and sustainable growth
Lead the Key Account Executive team
Develop Account Executives and standardize the account management model
Take a direct role in the most critical negotiations and escalations with directors and C-level executives
Maintain client relationships and foster customer loyalty
Strengthen collaboration with the Operations department to create innovative solutions for clients
Coordinate information, deadlines, strategies, and commercial proposals (quotations, bids, projects, etc.) with the internal team
Manage all aspects of client operations within the company, including satisfaction, quality, and profitability metrics
Facilitate the promotion of available technology tools to clients
Lead business review meetings, team follow-ups, performance evaluations, feedback sessions, 1:1 meetings, and team goal management

Requirements

What you’ll need

Bachelor’s degree in Business Administration, International Trade, Logistics, Engineering, or a related field
Intermediate to advanced English proficiency (assessment required)
Solid experience in freight forwarding, supply chain, or international trade
Experience managing relationships with directors and C-level executives
Knowledge of logistics operations (air, ocean, road, and customs clearance) and SOP/ SLA processes
Knowledge of portfolio management, including account plans, forecasting, retention, and expansion
Knowledge of data analysis and management reporting (Power BI and advanced Excel/Google Sheets)
Knowledge of CRM and customer management tools
Previous experience negotiating and renewing high-value contracts is preferred
Project leadership/management experience is a plus
Postgraduate degree or MBA in Management, Supply Chain, or Customer Success is preferred

Benefits

Comp & perks

Hybrid work model
Bonus
Expense allowance
Health insurance, including coverage for children from birth through age 18 (employee-contributory plan)
Extended maternity and paternity leave
University partnerships
Gym benefit
Childcare allowance
Birthday day off
Career development plan
Performance management
Genuine growth opportunities