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DMS LOGISTICS

Ocean Customer Care Operations

DMS LOGISTICS

. Coordinate ocean import shipments .

Posted 11/12/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in coordinating ocean import shipments and providing exceptional customer service while ensuring compliance with Federal Revenue Service processes. Proficient in managing invoicing and foreign exchange transactions within the international freight forwarding industry.

Highest-signal resume keywords
Ocean Import Shipment CoordinationInternational Freight Forwarding ExperienceCustomer Service SkillsIntermediate English ProficiencyBachelor's Degree

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Ocean Import CoordinationInvoice ReviewForeign Exchange Transaction ManagementProcess CompletionFederal Revenue Service Compliance
Soft Skills
Effective CommunicationCustomer Relationship Management
Industry Keywords
International Freight ForwardingShipping CoordinationProcess Status UpdatesBilling Process Management

About the role

Key responsibilities & impact
  • Coordinate ocean import shipments
  • Provide customers with all relevant information by email and through the system, keeping them informed of the process status
  • Ensure process completion based on information available in Federal Revenue Service systems
  • Release the process to the Finance team in the system so billing can proceed
  • Review the origin agent’s invoice based on negotiated terms before closing the foreign exchange transaction

Requirements

What you’ll need
  • Bachelor’s degree completed or in progress
  • Intermediate English proficiency — to be assessed
  • Experience in international freight forwarding
  • Experience coordinating ocean import shipments and providing customer service

Benefits

Comp & perks
  • Hybrid work model
  • Bonus
  • Cost-of-living allowance
  • Health insurance, including coverage for dependent children from birth through age 18 (contributory plan)
  • Extended maternity and paternity leave
  • University partnerships
  • Gym membership benefit
  • Childcare assistance
  • Birthday day off
  • Career path and performance management
  • Genuine growth opportunities
  • Personal and professional training and development