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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer management capabilities with a focus on service performance monitoring, effective communication, and analytical skills. Proficient in maintaining customer relations and managing service costs while ensuring adherence to contractual agreements.
Highest-signal resume keywords
Customer Management ExperienceKnowledge Of Airline IndustryAnalytical SkillsProficiency In PowerPoint, Excel, And WordKnowledge Of Cbase, SAP, And Power BI
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service Performance MonitoringPerformance AnalyticsAttention To DetailContractual ComplianceData Reporting
Soft Skills
Interpersonal SkillsCommunication SkillsTeamwork SkillsSelf-MotivatedProactive
Tools & Technologies
PowerPointExcelWordCbaseSAPPower BI
Industry Keywords
Airline IndustryService StandardsCustomer ProceduresService CostsBusiness Profitability
About the role
Key responsibilities & impact- Interact with airline customer personnel at all levels
- Ensure clear knowledge and communication of expected service standards
- Complete service performance monitoring and reviews, highlighting concerns and agreeing corrective actions
- Deliver timely responses to customer queries and adverse comments
- Maintain accurate service-statistics records and report to customers in line with contractual agreements
- Ensure two-way communication between customers and units
- Maintain up-to-date knowledge of customer procedures, policies and amendments
- Manage unit service performance through customer requirements, process-manual adoption and performance analytics
- Attend weekly or monthly customer meetings
- Provide out-of-hours availability for on-call duties as required
- Complete airline programme checks as required
- Produce dummy delivery notes and conduct regular checks as required
- Identify new opportunities or risks to existing business through regular customer dialogue
- Manage service costs effectively and seek opportunities to enhance business profitability
- Maintain strong, positive customer relations and manage expectations in line with contractual terms
Requirements
What you’ll need- Evidence of previous Customer Management experience
- Excellent PC skills including PowerPoint, Excel and Word (Level 2 or equivalent)
- Evidence of good interpersonal, communication and teamwork skills
- Able to work under pressure
- Evidence of behaviours aligned to company values
- Good attention to detail and accuracy
- Enthusiastic, self-motivated, proactive and persuasive
- Knowledge of the airline industry
- Knowledge of Cbase, SAP and Power BI
- Analytical skills, including attention to detail and accuracy, and a methodical and logical approach to work
Benefits
Comp & perks- An opportunity to be part of the Emirates global family.
- Free breakfast, lunch and dinner on site
- Free tea and coffee
- Simply health Plan
- Refer a Friend Scheme
- Discounted gym membership at over 2000 gyms nationwide
- Cycle to Work Scheme
- Opportunity to enhance your learning through our inhouse apprenticeship programme
- Adjustments to support an inclusive interview and recruitment journey