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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing safety, quality, and compliance within the catering and logistics sectors, while effectively leading teams and maintaining high customer service standards. Proficient in cost management and problem-solving, with a strong focus on operational efficiency and stakeholder communication.
Highest-signal resume keywords
People Management ExperienceHACCP KnowledgeCost ManagementStakeholder ManagementTacho Regulation Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
HACCPCost ManagementPeople ManagementProblem-SolvingCompliance StandardsPerformance ManagementAccident InvestigationQuality ControlFood SafetyRegulatory Knowledge
Soft Skills
Attention to DetailGood Organisation SkillsFlexibilityEffective CommunicationTeam Leadership
Tools & Technologies
Microsoft OutlookMicrosoft WordMicrosoft Excel
Certifications & Qualifications
Level 4 QualificationCPC Knowledge
Industry Keywords
Transport SectorLogisticsFMCGAirline StandardsCustomer Service
About the role
Key responsibilities & impact- Proactively manage the daily operation and delivery of safety, cost, quality, compliance and people KPIs in line with company, legal and airline standards
- Maintain an effective and productive team focused on results and develop effective customer relationships
- Maintain high standards in quality, food safety, HACCP and Health & Safety
- Investigate accidents, incidents and delays, determine root causes, and implement solutions
- Ensure work follows the daily schedule and costs remain within agreed targets; escalate issues when necessary
- Collaborate with the Shift Supervisor to manage rosters, work schedules and teams fairly and effectively
- Manage material, product and related costs within budget and deadlines
- Manage targets and demonstrate their impact on business performance
- Champion change initiatives and improvements with OPS Ex
- Ensure internal and external customer service standards are met and maintain proactive communication with stakeholders
- Adhere to legislation, company policy and compliance standards
- Provide leadership, coaching and training, and handle employee relations issues according to company policy
- Deliver inflight catering services through dnata Catering, a UK air and travel services provider
Requirements
What you’ll need- Tacho and Working Time Directive regulation knowledge
- Level 4 qualification, i.e. A Level or equivalent experience
- GCSE English and Maths grade C/4 or above
- CPC knowledge
- Demonstrable people management experience, including dealing with performance issues, holidays, rosters and absence management
- Experience in a fast-moving and changing shop floor environment such as manufacturing, logistics, or FMCG
- Problem-solving skills
- Experience within the transport sector or logistics
- Stakeholder management
- Computer literate: Microsoft Outlook, Word and Excel
- Understanding of cost and control management
- Attention to detail and accuracy
- Good organisation skills and flexibility
Benefits
Comp & perks- An opportunity to be part of the Emirates global family.
- Free breakfast, lunch and dinner on site
- Free tea and coffee
- Simplyhealth Plan
- Refer a Friend Scheme
- Discounted gym membership at over 2000 gyms nationwide
- Cycle to Work Scheme
- Opportunity to enhance your learning through our inhouse apprenticeship programme
- Interview adjustments to support an inclusive recruitment process