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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by effectively responding to public queries via phone and email, while maintaining clear communication and managing competing demands. Proficient in Microsoft Office and capable of establishing positive relationships with diverse individuals.
Highest-signal resume keywords
Customer Service SkillsMicrosoft Office ProficiencyCall Centre ExperienceEffective CommunicationAbility to Manage Competing Demands
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Quick LearnerAdaptabilityCalm Under PressureRelationship BuildingTask Prioritization
Certifications & Qualifications
Valid New Zealand Work Visa
Industry Keywords
Visitor ServicesPublic QueriesCompliance WorkCampsite BookingsDepartment of Conservation
About the role
Key responsibilities & impact- Join the Visitor Services Team as a Customer Service Centre Agent
- Respond to public customer queries by phone and email
- Educate customers and provide appropriate advice
- Liaise with the public effectively and efficiently
- Direct callers to the appropriate team across the Department of Conservation
- Forward messages regarding compliance work
- Direct callers to operations teams about potential strandings
- Assist customers with campsite bookings
- Work Monday to Friday, with standard hours between 8:00am and 5:00pm
Requirements
What you’ll need- Ability to understand, educate, and respond to a variety of public queries by phone and email
- Quick learner
- Ability to adapt quickly to changing priorities
- Ability to juggle competing demands
- Ability to establish positive working relationships with a wide range of people
- Great phone manner and ability to remain calm under pressure
- Ability to think on your feet and prioritise a variety of tasks
- Strong Microsoft Office skills
- Ability to report and summarise work
- Ability to manage conflicting queries and provide appropriate advice
- Ability to deliver messages efficiently with clear and concise communication
- Valid New Zealand work visa covering the duration of employment
- Previous call centre experience is advantageous
Benefits
Comp & perks- Career development opportunities
- Secondment opportunities
- Training to help you achieve your goals
- Flexible working arrangements
- Work-life balance with weekends off
- Adjustments during the recruitment process where needed