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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong expertise in ServiceNow administration and development, with a strategic mindset for balancing business needs and technical sustainability. Proven ability to lead high-performing teams and build trusted relationships with stakeholders while ensuring compliance with information security and governance standards.
Highest-signal resume keywords
ServiceNow AdministrationPlatform EngineeringDevOps PracticesInformation Security GovernanceTeam Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application DevelopmentPlatform ConfigurationSystems AdministrationChange ManagementRelease ManagementIntegration Practices
Soft Skills
Relationship BuildingInfluencing StakeholdersTeam DevelopmentInclusivity
Tools & Technologies
ServiceNowEnterprise SaaS Platforms
Certifications & Qualifications
Valid New Zealand Work Visa
Industry Keywords
Information ManagementArchitecture StandardsGovernance Best PracticesTe Tiriti o Waitangi Principles
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Lead development, configuration, support, and continuous improvement of DOC’s internal applications, including ServiceNow and related enterprise platforms
- Drive platform strategy and roadmaps, prioritising enhancements, integrations, upgrades, and service improvements
- Build and lead a high-performing team of developers and system administrators
- Ensure applications are secure, reliable, well-governed, and aligned with architecture, information management, and security standards
- Partner with stakeholders, vendors, and Māori to deliver solutions that meet organisational needs and improve employee experience
- Lead ServiceNow capability, guide platform strategy, and build in-house expertise
- Configure and optimise off-the-shelf solutions where appropriate
Requirements
What you’ll need- Proven experience leading application development, platform engineering, or systems administration teams
- Strong expertise in ServiceNow administration, configuration, development, or a comparable enterprise SaaS platform
- Strategic mindset balancing business needs, technical sustainability, risk, and value for money
- Experience with DevOps, change management, release management, and integration practices
- Ability to build trusted relationships and influence technical and non-technical stakeholders
- Passion for developing people and creating inclusive, high-performing teams
- Strong understanding of information security, architecture, governance, and enterprise application best practices
- Appreciation of Te Tiriti o Waitangi principles and commitment to working effectively with Māori and diverse perspectives
- Must hold a valid New Zealand work visa covering the duration of employment
- CV and cover letter required
Benefits
Comp & perks- Flexible working arrangements, with options considered based on the role and in discussion with your leader
- A culture where everyone can participate, thrive, and grow
- Diverse, equitable, and inclusive workplace by default
- Recruitment process adjustments available on request
