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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and client relationship building, with a strong focus on client satisfaction, retention, and growth within the health tech sector. Proficient in leading cross-functional teams and managing multiple accounts while utilizing data-driven insights to drive product adoption and business case development.
Highest-signal resume keywords
Account ManagementClient Relationship BuildingCommercial MindsetExperience in Health TechProactive Problem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account GrowthRenewals ManagementBusiness Case DevelopmentSLA ReportingProject Management
Soft Skills
Relationship-BuildingConsultative ApproachOrganizational SkillsConfidence in Leading MeetingsWillingness to Learn
Tools & Technologies
HubSpotJiraLookerLightdash
Certifications & Qualifications
DBS Check
Industry Keywords
NHSHSEHealth TechRegulated EnvironmentSaaS
About the role
Key responsibilities & impact- Own a portfolio of HSE and NHS accounts end to end
- Act as named owner and single point of accountability for assigned accounts
- Maximise client satisfaction, renewals, account growth and advocacy
- Own account plans, renewals and client relationships
- Serve as the voice of clients inside Doccla and escalation point
- Grow patient volumes on existing pathways
- Add new clinical pathways to suitable accounts
- Lead expansion from virtual ward delivery into proactive, community-based care
- Use client data to size opportunities and build business cases
- Carry and deliver retention and growth targets
- Build trusted relationships with clinical, operational and executive stakeholders
- Lead steering groups, Quarterly Business Reviews and executive reviews
- Turn satisfied clients into advocates, case studies and references
- Oversee delivery and implementation of new clients and pathways
- Coordinate Product, Clinical, Patient Support and Logistics teams to meet go-live dates
- Own project plans and stakeholder maps
- Own SLA and outcome reporting and build action plans
- Drive product adoption and utilisation
Requirements
What you’ll need- 2 to 4 years in account management, customer success, delivery or a client-facing role
- Track record of keeping clients happy and growing owned accounts
- Commercial mindset with experience owning renewals, growth targets and upselling within existing relationships
- Relationship-building skills with credibility from ward nurses to senior executives
- Consultative, Challenger-style approach
- Ability to reframe client thinking, build business cases and hold commercial conversations with senior stakeholders
- Experience in a tech, SaaS or startup environment (essential)
- Experience in the NHS, HSE Ireland, health tech or another regulated environment (strongly advantageous)
- Confidence leading meetings independently with senior clinical, operational and finance stakeholders
- Strong organisation across multiple accounts and implementations
- Comfort with HubSpot, Jira, Looker and Lightdash
- Proactive problem-solving mindset
- Willingness to learn and grow through open feedback
- DBS check required for all roles
- Must not be barred from working with children or vulnerable adults
Benefits
Comp & perks- 25 days annual leave + up to 8 UK bank holidays
- Option to buy or sell holidays
- Flexible remote options
- Remote working stipend
- Employee stock options
- 4% pension on full basic pay
- 4x salary life insurance
- Private health insurance
- 4 months full pay for birthing parent
- 4 weeks full pay for non-birthing parent
- Phased return back to paid work
- Sick pay
- Free daily lunch
- Pet-friendly office
- £500 L&D budget per person
- Cycle to work scheme
- 24/7 GP appointments
- Mental health support
- Nutrition & fitness advice
- Second opinions & health checks
- Competitive compensation package including base and stock options
- Half-year and annual performance reviews
- Opportunities for growth and leadership