Doccla

Account Manager

• Own a portfolio of HSE and NHS accounts end to end
• Act as named owner and single point of accountability for assigned accounts
• Maximise client satisfaction, renewals, account growth and advocacy
• Own account plans, renewals and client relationships
• Serve as the voice of clients inside Doccla and escalation point
• Grow patient volumes on existing pathways
• Add new clinical pathways to suitable accounts
• Lead expansion from virtual ward delivery into proactive, community-based care
• Use client data to size opportunities and build business cases
• Carry and deliver retention and growth targets
• Build trusted relationships with clinical, operational and executive stakeholders
• Lead steering groups, Quarterly Business Reviews and executive reviews
• Turn satisfied clients into advocates, case studies and references
• Oversee delivery and implementation of new clients and pathways
• Coordinate Product, Clinical, Patient Support and Logistics teams to meet go-live dates
• Own project plans and stakeholder maps
• Own SLA and outcome reporting and build action plans
• Drive product adoption and utilisation

Explore Key Account Manager at Doccla. Review requirements and application details.

Key Account Manager

QA Engineer

• Prepare, maintain, and update Technical Documentation in line with EU MDR and UK MDR 2002
• Maintain the GSPR checklist and objective evidence from SDLC, cybersecurity, usability, and risk management outputs
• Own labelling and IFU compliance for software, including UDI, eIFU, in-app labelling, and UKCA/CE marking requirements
• Support software qualification, classification rationale, and intended purpose statements
• Support clinical evaluation for software
• Assess software releases and design changes for regulatory impact, including significant change determination and notified body notification
• Own and maintain the SaMD risk management file, including hazard analysis, risk controls, and benefit-risk determination
• Ensure risk outputs are traceable to software requirements, verification, usability, and Technical Documentation
• Support PMS plans, PMS reports/PSURs, and PMCF plans and evaluation reports
• Analyse complaints, incidents, trends, and real-world performance data
• Support vigilance reporting to MHRA and EU competent authorities, including FSCAs and trend reporting
• Coordinate with Engineering, Clinical, and Quality teams on corrective actions and submissions
• Support UKCA and CE marking and MHRA registrations
• Support international market access, including FDA 510(k)/De Novo and other markets
• Monitor SaMD and AI/ML regulatory intelligence and assess impact on products and the QMS
• Support CAPA and internal audit follow-ups where regulatory root causes are identified

Explore RA/QA Specialist – SaMD at Doccla. Review requirements and application details.