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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support, including managing IAM solutions like OKTA, MDM/UEM ecosystems, and troubleshooting network infrastructures. Proficient in utilizing AI tools to enhance IT workflows and ensuring data confidentiality while collaborating with cross-functional teams.
Highest-signal resume keywords
IT Support ExperienceIAM Management (OKTA)MDM/UEM Ecosystem ManagementCISCO Meraki NetworkingGoogle Workspace Administration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT SupportIAM SolutionsMDM/UEM ManagementNetwork TroubleshootingGoogle Workspace AdministrationScripting Languages (Bash, PowerShell)AI Tool IntegrationHardware Inventory ManagementEndpoint ProtectionData Confidentiality
Soft Skills
Outstanding Troubleshooting SkillsHigh Attention to DetailClear Communication
Tools & Technologies
JiraCISCO MerakiZoomAV Room SolutionsOKTAGoogle WorkspaceSlackMDM/UEM SystemsSASE SystemsAI Tools
Industry Keywords
IT SupportGlobal TeamsNetwork InfrastructureSecurity PoliciesCompliance Protocols
Tech Stack
Tools & technologiesFirewallsJamfMacOSVMware
About the role
Key responsibilities & impact- Respond to incoming Jira service desk requests, including onboarding, access requests, hardware/software procurement, and network troubleshooting
- Configure, maintain, and troubleshoot local office networking devices, including wireless access points, switches, routers, and firewalls powered by CISCO Meraki
- Support Zoom and AV room solutions
- Administer OKTA IAM and SaaS collaboration tools including Google Workspace and Slack
- Manage the full lifecycle and hardware inventory of the global device fleet
- Manage endpoint protection across company devices using MDM/UEM and SASE systems
- Uphold data confidentiality and enforce company security policies
- Use AI tools and agents to automate IT tasks, accelerate ticket triage, and optimize support workflows
- Partner with HR, Operations, Security, and IT Systems Architects on technology initiatives and complex system issues
- Resolve technical issues for in-office and remote team members
- Participate in the on-call rotation to provide dependable IT support
Requirements
What you’ll need- 2+ years of relevant IT support experience operating within distributed, global teams
- Deep hands-on experience supporting business users across macOS, Windows, and mobile platforms
- Experience managing IAM solutions such as OKTA or OneLogin
- Experience managing MDM/UEM ecosystems such as Jamf, Intune, Mosyle, or VMware Workspace ONE
- Strong understanding of wired and wireless network infrastructures, specifically CISCO Meraki
- Hands-on administration of Google Workspace
- Working knowledge of scripting languages such as Bash or PowerShell
- Outstanding troubleshooting skills
- High attention to detail
- Clear communication across cross-functional and remote environments
- Direct experience integrating AI tools or agents into IT ticketing, triage, or support workflows is a bonus
- Prior experience collaborating with Security teams to build IT standards, guidelines, or compliance protocols is a bonus
- Ability to work from the local hub office three days per week, Tuesday through Thursday
- Legal authorization to work in the country of application without current or future visa sponsorship
Benefits
Comp & perks- Employee Share Purchase Plan (ESPP) at a 15% discount
- Competitive compensation package
- Health benefits
- Paid vacation days
- Two company-wide Docebo Days
- Floating holidays for cultural celebrations
- Birthday off
- Family leave coverage
- Employee Resource Groups, including PRIDE, DWA, BIDOC, and Green Ambassadors
- Company-wide events
- Hybrid work flexibility, with three office days per week and flexibility the rest of the week