Docebo

Support Engineer

• Respond to incoming Jira service desk requests, including onboarding, access requests, hardware/software procurement, and network troubleshooting
• Configure, maintain, and troubleshoot local office networking devices, including wireless access points, switches, routers, and firewalls powered by CISCO Meraki
• Support Zoom and AV room solutions
• Administer OKTA IAM and SaaS collaboration tools including Google Workspace and Slack
• Manage the full lifecycle and hardware inventory of the global device fleet
• Manage endpoint protection across company devices using MDM/UEM and SASE systems
• Uphold data confidentiality and enforce company security policies
• Use AI tools and agents to automate IT tasks, accelerate ticket triage, and optimize support workflows
• Partner with HR, Operations, Security, and IT Systems Architects on technology initiatives and complex system issues
• Resolve technical issues for in-office and remote team members
• Participate in the on-call rotation to provide dependable IT support

IT Support Analyst II

DevOps Engineer

• Partner with engineering teams to define SLIs/SLOs and build long-term reliability roadmaps for core services
• Lead cross-service incident response during critical outages
• Drive adoption of reliability patterns, deployment safety capabilities, and infrastructure scalability
• Build and refine advanced observability tools to identify issues before production impact
• Influence product design and system architecture to balance feature velocity and reliability
• Mentor senior engineers and elevate engineering best practices
• Help recruit talent for the SRE organization
• Architect high-performing, resilient, and scalable platforms supporting AI-driven learning experiences

Senior Site Reliability Engineer

Security Engineer

• Respond to prospect and customer security requests
• Review RFIs and RFQs and provide responses about Docebo's compliance and security posture
• Address customer security questionnaires
• Collaborate internally to establish Corrective Action Plans for outstanding requirements
• Partner with the legal team on Customer Agreements, Terms & Conditions, and Data Processing Addendums
• Map client requirements to standard processes
• Lead and support annual customer audits
• Partner with the GRC team during SOC2, ISO, and NIS2 assessments
• Use AI tools and basic programming to automate internal processes and optimize compliance workflows
• Organize compliance documentation and publish current materials to Docebo trust pages using platforms such as Vanta
• Support third-party vendor risk assessments
• Monitor security controls
• Maintain management reporting dashboards

Information Security Compliance Specialist

Engineer

• Define how the Forward Deployed Engineering team operates and establish internal playbooks
• Determine the technical roadmap while navigating ambiguous customer challenges
• Partner directly with strategic enterprise customers to map complex L&D workflows
• Identify high-impact opportunities for agentic AI integration
• Design, build, and deploy bespoke AI agents integrated with customer systems and the Docebo Agent Hub
• Translate customer insights into scalable platform enhancements
• Own the lifecycle from discovery and system architecture through production deployment, monitoring, and iterative optimization
• Shape the founding FDE team culture, operational rituals, internal playbooks, technical roadmap, and cross-functional organizational design

Founding Forward Deployed Engineer

Data Engineer

• Build and fine-tune robust cloud data pipelines supporting analytics, data science, and product teams
• Implement high-performance ELT/ETL transformations using tools such as dbt
• Build, deploy, and maintain data ingestion and transformation jobs using Airflow and Cloud Composer
• Write and execute data quality tests, including row counts, null checks, and reference validations
• Investigate automated alerts, maintain system performance, and escalate deeper architectural changes when needed
• Maintain schemas and naming conventions across Snowflake, BigQuery, or Databricks
• Implement table and view enhancements
• Document pipelines, schemas, and caveats
• Collaborate with Analytics and Data Science teams to understand query needs and deliver optimized data structures

Data Engineer I

Financial Planning and Analysis

• Evaluate complex customer agreements and determine appropriate accounting treatment under IFRS 15
• Provide strategic guidance on contract structures
• Serve as technical expert for revenue accounting software
• Manage functional performance and system enhancements
• Support adoption of new IFRS standards
• Prepare accounting documentation and position papers
• Refine internal accounting policies and procedures
• Analyze financial data and monitor revenue trends
• Deliver actionable insights for strategic business decisions
• Partner with Legal, Sales, Deals Desk, and other operational teams on revenue-impacting terms
• Ensure alignment with GAAP and internal controls
• Serve as technical expert and primary contact for external auditors on revenue and accounting policy matters

Senior Financial Analyst

• Build and fine-tune robust cloud data pipelines powering analytics, data science, and product teams
• Implement high-performance ELT/ETL transformations using tools such as dbt
• Build, deploy, and maintain data ingestion and transformation jobs using Airflow and Cloud Composer
• Write and execute data quality tests, including row counts, null checks, and reference validations
• Investigate automated alerts and ensure system performance
• Escalate deeper architectural changes when needed
• Maintain schemas and naming conventions across Snowflake, BigQuery, or Databricks
• Implement table and view enhancements
• Create documentation for pipelines, schemas, and caveats
• Collaborate with Analytics and Data Science teams to understand query needs and deliver optimized data structures