FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical support within the SaaS industry, with strong skills in diagnosing complex software application issues and providing effective resolutions. Proficient in maintaining technical documentation and collaborating with cross-functional teams to enhance customer satisfaction and retention.
Highest-signal resume keywords
Technical Support ExperienceSaaS Industry KnowledgeProficiency With ZendeskProfessional Fluency In PortugueseExceptional Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportApplication DiagnosisTroubleshooting ProceduresWorkaround DevelopmentCustomer Feedback Representation
Soft Skills
Critical ThinkingCustomer AdvocacyCollaborationSelf-Starter
Tools & Technologies
ZendeskSalesforceJIRASlack
Certifications & Qualifications
Bachelor’s Degree In Computer ScienceEquivalent Practical Experience
Industry Keywords
Enterprise AccountsClient RetentionTechnical DocumentationCross-Functional Teams
About the role
Key responsibilities & impact- Serve as the dedicated technical partner and trusted advisor for strategic enterprise accounts
- Conduct regular ticket reviews, identify macro trends, and provide proactive resolutions
- Deliver technical support through phone, video, chat, and email
- Diagnose application behavior and root causes
- Develop effective workarounds and collaborate with Product and Engineering on code-level fixes
- Partner with Customer Success Managers, Account Managers, Technical Account Managers, and Professional Services
- Align account strategies, resolve escalations, and protect client retention
- Represent customer feedback during feature rollouts and provide actionable product insights
- Maintain technical documentation covering client environments, troubleshooting procedures, and known issues
- Improve team knowledge sharing and response efficiency
Requirements
What you’ll need- 3.5+ years of hands-on experience in technical support within the SaaS industry
- Bachelor’s degree in Computer Science, IT, or equivalent practical experience
- Strong technical aptitude and ability to diagnose complex software application issues and root causes
- Proficiency with Zendesk, Salesforce, JIRA, and Slack
- Exceptional verbal and written communication skills
- Customer advocacy and service excellence mindset
- Critical thinking skills to anticipate customer needs
- Self-starter who can take ownership while collaborating with cross-functional teams
- Professional verbal and written fluency in Portuguese, alongside English
- Ability to work from the local office hub three days per week (Tuesday–Thursday)
- Legal authorization to work in the country of application without current or future visa sponsorship
Benefits
Comp & perks- Employee Share Purchase Plan (ESPP) at a 15% discount
- Competitive compensation package
- Health benefits
- Paid vacation days
- Two company-wide Docebo Days
- Floating holidays for cultural celebrations
- Birthday off
- Family coverage offering time with children
- Employee Resource Groups, including PRIDE, DWA, BIDOC, and Green Ambassadors
- Company-wide events
- Hybrid work arrangement with flexibility outside three office days per week