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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer-facing SaaS solutions, with a strong ability to architect and implement tailored AI workflows and platform configurations. Proven skills in translating technical details into business value while managing complex customer projects and relationships.
Highest-signal resume keywords
Customer-Facing SaaS ExperiencePlatform Configuration ExpertiseCustom AI Agent DevelopmentProduct Demonstration SkillsHRIS/CRM Ecosystem Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Platform ConfigurationAI Workflow OrchestrationDeep DiscoverySolution ArchitectureHTMLCSSSCORMXAPIAnalytical SkillsImplementation Patterns
Soft Skills
Polished CommunicationScoping SkillsPrioritization SkillsComfort with AmbiguityAbility to Manage Multiple Accounts
Tools & Technologies
IPaaSLearning Management SystemsKnowledge CollectionsAutomated AI WorkflowsCustomer Relationship Management
Industry Keywords
Enterprise KnowledgeCustomer Account ManagementProfessional ServicesLearning TechnologyCorporate L&D
About the role
Key responsibilities & impact- Serve as the platform authority and trusted expert for high-stakes customer scenarios
- Conduct deep discovery and architect creative solutions
- Build live platform configurations to solve complex customer challenges
- Own scoped customer projects end-to-end
- Translate business objectives into measurable platform value, increased adoption, and long-term outcomes
- Build, tune, and deploy custom AI agents
- Shape intelligent Enterprise Knowledge collections and tailored AI workflows
- Deliver context-rich product demonstrations
- Partner with Customer Account Executives to drive organic platform upsells
- Provide documentation, architectural rationale, and enablement for customer administrators
- Partner with Product, Engineering, Solutions Architecture, and Professional Services
- Channel field feedback and establish reusable implementation patterns
Requirements
What you’ll need- 4+ years of customer-facing SaaS experience in Solutions Consulting, Professional Services, Implementation, or LMS Administration
- Hands-on platform configuration expertise
- Ability to perform deep discovery, architect solutions, and build live configurations
- Working knowledge of HRIS/CRM ecosystems, basic APIs, iPaaS, HTML, and CSS
- Polished product demonstration skills
- Ability to translate technical details into executive business value
- Scoping, prioritization, and analytical skills
- Ability to manage multiple accounts
- Comfort with ambiguity and complex organizational dynamics
- Experience with learning technology such as SCORM, xAPI, content models, or corporate L&D/HR Tech ecosystems is a bonus
- Hands-on experience building custom AI agents, structuring knowledge collections, or orchestrating automated AI workflows is a bonus
- Experience supporting multi-region enterprise customers or working proficiency in additional languages is a bonus
- Legal authorization to work in the country of application without current or future visa sponsorship
Benefits
Comp & perks- Employee Share Purchase Plan (ESPP) at a 15% discount
- Competitive compensation package
- Health benefits
- Paid vacation days
- Two company-wide Docebo Days
- Floating holidays for cultural celebrations
- Birthday off
- Family leave coverage
- Employee Resource Groups, including PRIDE, DWA, BIDOC, and Green Ambassadors
- Company-wide events
- Flexible work arrangement outside required Tuesday–Thursday office days