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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer onboarding and technical consulting for SaaS solutions, with a strong focus on API integration, workflow development, and technical documentation. Proficient in collaborating with diverse clients to ensure successful project execution and adherence to best practices.
Highest-signal resume keywords
Technical ConsultingAPI IntegrationSQL Query DevelopmentCustomer Onboarding ManagementSaaS Implementation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
REST APIsSQLWorkatoSAMLOpenID ConnectSingle Sign-OnTechnical DocumentationMiddleware AutomationCoding AbilityProject Risk Management
Soft Skills
Customer-Facing CommunicationProject ManagementProblem-SolvingCollaborationDocumentation Skills
Tools & Technologies
PostmanDoceboWorkatoZapierMulesoft
Industry Keywords
SaaSCustomer SuccessSales EngineeringSystem IntegrationHRIS IntegrationCRM Integration
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Provide technical expertise across Professional Services projects
- Directly manage customer onboardings, migrations, consulting hours, and custom-scope services
- Provide technical consulting on Docebo add-on modules, API usage, workflows, and Single Sign-on applications
- Work remotely with customers to understand needs and provide technical workflow guidance and documentation
- Partner with customers from various countries while managing multiple projects concurrently
- Identify and document customer Success Criteria
- Develop and monitor implementation schedules covering functional, customization, integration, and technical projects
- Scope API needs and define workflows using Docebo APIs
- Develop third-party platform connections and data-transfer workflows on Docebo Connect using Workato technology
- Develop SQL queries for customer custom reports
- Document project activities across Customer Success, Sales Engineering, and Professional Services
- Assist with configuration and troubleshooting of integrations and product add-ons
- Produce and improve technical documentation
- Identify, quantify, communicate, and mitigate project risks
- Manage implementation documentation and keep projects within utilization and budget targets
- Maintain and create best practices and supporting documentation for customer onboarding
Requirements
What you’ll need- Typically 4+ years of relevant work experience
- Typically 2+ years of relevant work experience in a customer-facing role in a SaaS company
- Minimum 1 year of experience in a technical role such as Sales Engineer, Technical Trainer, Implementation, System Integration, or Support
- At least Bachelor level or equivalent higher education, possibly with a technical background
- Experience working with REST APIs and HTTP clients such as Postman
- Basic knowledge of SSO protocols
- Basic knowledge of middleware automation development, such as Workato, Zapier, or Mulesoft
- Basic SQL knowledge
- Understanding of consulting processes and SaaS software implementation
- Ability to write effective technical documentation
- Ability to travel as required (10% or less)
- Proficiency in English and German, spoken and written
- Extensive knowledge of SAML and/or OpenID Connect (preferred)
- Basic coding ability in at least one programming language (preferred)
- Experience with large enterprise accounts (preferred)
- Experience integrating HRIS, CRM, and calendar systems (preferred)
- Legally authorized to work in the country of application without current or future visa sponsorship
Benefits
Comp & perks- Discretionary bonus incentive based on individual and company performance (not guaranteed)
- Employee Share Purchase Plan (ESPP) at a 15% discount
- Competitive compensation package
- Health benefits
- Paid vacation days
- Two company-wide Docebo Days
- Floating holidays for cultural celebrations
- Birthday off
- Family leave coverage
- Employee Resource Groups
- Company-wide events
- Flexible rewards and benefits supporting physical, mental, and financial well-being