Delivery Program Manager – Professional Services

Docker, Inc

. Operate delivery engagements for Docker’s Professional Services team .

Posted 10/9/2026full-timeRemote • AustraliaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing technical program delivery, including scoping, governance, and customer engagement. Proficient in building and operationalizing frameworks and processes for professional services in a B2B SaaS environment.

Highest-signal resume keywords

Technical Program ManagementProfessional Services ExperienceSalesforceDelivery KPIsSystems Architecture Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementProcess BuildingStructured Problem SolvingData AnalyticsCustomer Engagement Management

Soft Skills

Exceptional Communication SkillsHigh Degree of Personal AccountabilityFacilitation Skills

Tools & Technologies

SalesforceNetSuitePSA ToolsLookerTableau

Industry Keywords

B2B SaaSInfrastructure SoftwareProfessional ServicesDelivery FrameworkSystems Integrator

Tech Stack

Tools & technologies

DockerTableau

About the role

Key responsibilities & impact

Operate delivery engagements for Docker’s Professional Services team
Translate customers’ technical and business requirements into scoped service engagements and manage them through delivery
Operationalize the end-to-end engagement lifecycle from scoping and kickoff through delivery, handoff, and retrospectives
Directly manage customer engagements, including planning, governance cadences, milestone tracking, risks, dependencies, and escalations
Review technical assumptions in scopes and Statements of Work with solution architects
Own customer readiness, acceptance criteria, and handoff to Support and Technical Account Managers
Create reusable delivery assets such as playbooks, runbooks, SOW templates, reference architectures, and onboarding workshops or guides
Turn repeatable customer patterns into packaged, fixed-scope offerings with defined outcomes, durations, and pricing inputs
Build and maintain the sales-cycle engagement model and intake process
Build program management and governance infrastructure, including intake frameworks, capacity planning models, risk registers, delivery dashboards, and milestone tracking
Define and report delivery KPIs including on-time delivery, utilization, engagement margin, and customer satisfaction
Own SOW amendment and change-order processes
Partner with Legal on SOW frameworks and language
Shadow scoping calls and review active projects during the first 30 days
Audit the existing SOW process and template library
Manage the first customer engagement directly within the first 60 days
Document and improve the current delivery framework
Autonomously manage customer engagements and support quarterly review cycles and retrospectives

Requirements

What you’ll need

8+ years of experience in technical program management, professional services, forward deployed engineering services, or equivalent cross-functional roles
Experience at a B2B SaaS, developer tooling, or infrastructure software company delivering implementation, migration, or adoption engagements to enterprise customers
Demonstrated experience building programs, processes, or practices from scratch
Strong technical fluency and comfort participating in systems architecture discussions and understanding system dependencies
Strong structured problem solving, facilitation, and systems thinking
Experience with Professional Services tooling and business systems, such as Salesforce, NetSuite, and PSA tools
Exceptional written and verbal communication skills, including executive-grade program readouts and customer-facing documentation
High degree of personal accountability; comfortable owning ambiguous problems with limited oversight
Professional services, consulting, or delivery experience at an infrastructure software vendor or systems integrator
Experience self-serving data and analytics using Looker, Tableau, or similar tools
Prior experience scaling a Professional Services, delivery, or support services organization through growth or transformation
Experience building engagements with third-party partners and system integrators
Must be legally authorized to work in the country where applying
Docker does not offer visa sponsorship for this role

Benefits

Comp & perks

Remote-first by design — Work from your home, with offices in Seattle and Paris for connection and collaboration.
Flexibility that fits your life — Manage your schedule while delivering great work.
Generous PTO
Designated quarterly Whaleness Days
Designated end-of-year Whaleness break
Home office support
Technology stipend equivalent to US$100 net per month
Annual learning and development stipend for conferences, courses, certifications, and continued learning
16 weeks of paid parental leave after six months of employment
Equity for all full-time employees
Medical benefits
Retirement benefits
Paid holidays, varying by country
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