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Docket

Mid-Level Customer Success Manager

Docket

. Continuously monitor account health indicators (Health Score and engagement), identifying risk signals and executing retention action plans.

Posted 10/6/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing High/Enterprise-level customer portfolios, focusing on account health monitoring, data analysis, and relationship building to drive customer satisfaction and retention. Proficient in implementing strategies that enhance customer adoption and maximize ROI through effective communication and collaboration with cross-functional teams.

Highest-signal resume keywords
Account Health MonitoringCustomer Relationship Management (CRM)Data AnalysisVerbal and Written CommunicationCustomer Retention Strategies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Data AnalysisMetrics InterpretationCustomer RetentionPerformance AnalysisEngagement Strategies
Soft Skills
Strong Communication SkillsRelationship Building
Tools & Technologies
Customer Relationship Management (CRM) Tools
Industry Keywords
High/Enterprise-level CustomersCustomer ROIUpsellCross-sellVoice of the Customer

About the role

Key responsibilities & impact
  • Continuously monitor account health indicators (Health Score and engagement), identifying risk signals and executing retention action plans.
  • Implement strategies to drive adoption and continued use of the solutions, reducing Time-to-Value and maximizing customer ROI.
  • Build and maintain relationships with decision-makers, aligning with the customer’s business objectives.
  • Analyze platform performance and usage metrics to propose continuous improvements and ensure contracted outcomes.
  • Collect feedback and act as the voice of the customer with the Product, Support, and Operations teams.
  • Identify expansion opportunities (upsell and cross-sell) based on customer maturity and satisfaction.

Requirements

What you’ll need
  • Experience managing a portfolio of High/Enterprise-level customers.
  • Strong verbal and written communication skills.
  • Familiarity with customer relationship management (CRM) tools.
  • Data analysis and metrics interpretation skills.

Benefits

Comp & perks
  • Meal and food allowance through Flash
  • Health and dental insurance
  • Life insurance
  • Petlove benefit
  • Conexa Saúde psychological support
  • Wellhub and TotalPass
  • Galena
  • Sesc partnership
  • Childcare assistance for children up to 5 years old
  • Baby Cash benefit
  • Birthday month day off
  • Hybrid work model with one work-from-home day per week