Docket

Customer Success Manager

• Continuously monitor account health indicators (Health Score and engagement), identifying risk signals and executing retention action plans.
• Implement strategies to drive adoption and continued use of the solutions, reducing Time-to-Value and maximizing customer ROI.
• Build and maintain relationships with decision-makers, aligning with the customer’s business objectives.
• Analyze platform performance and usage metrics to propose continuous improvements and ensure contracted outcomes.
• Collect feedback and act as the voice of the customer with the Product, Support, and Operations teams.
• Identify expansion opportunities (upsell and cross-sell) based on customer maturity and satisfaction.

Explore Mid-Level Customer Success Manager at Docket. Review requirements and application details.