DocMatter

Customer Success Manager

• Build and maintain trusted relationships with stakeholders across Medical Affairs and Commercial functions at top-tier life science companies
• Develop and execute tailored success plans aligned with customer business objectives and DocMatter capabilities
• Drive usage, satisfaction, and measurable value through onboarding, enablement, strategic alignment, and ongoing engagement
• Identify account expansion opportunities and manage upsell efforts; partner with Sales on cross-sell motions and growth roadmaps
• Collaborate with Product, Clinical Engagement, Sales, and Medical Affairs teams
• Proactively identify and manage risks to account retention and client satisfaction
• Map key stakeholders and build custom engagement plans
• Develop deep familiarity with clients’ strategic, clinical, organizational, and commercial healthcare priorities
• Identify expansion opportunities, define success requirements, and create practical paths to advance them
• Own account strategy and retention and expansion outcomes for a small number of strategic life sciences clients
• Directly influence revenue growth across strategic life sciences customers
• Work as an individual contributor with account-based milestones, not as a people manager

Explore Senior Customer Success Manager, Life Sciences at DocMatter. Review requirements and application details.

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Senior Customer Success Manager, Life Sciences