Global Project Manager – Customer Success, PMS

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. Own and evolve the PMS Customer Success operating model across onboarding, engagement, retention, and churn prevention .

Posted 9/30/2026full-timeRemote • SpainMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success management, focusing on onboarding, retention, and churn prevention while leveraging CRM tools like Salesforce and HubSpot. Proven ability to analyze data, define KPIs, and coordinate across diverse teams in a multi-market environment.

Highest-signal resume keywords

Customer Success ManagementCRM Tools ProficiencyProject ManagementData Analysis and ReportingStrategic Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementProgram ManagementCustomer SuccessData AnalysisKPI DefinitionOnboarding ProcessesChurn PreventionRetention StrategiesMulti-Market OperationsSaaS Operations

Soft Skills

Strategic ThinkingProblem-SolvingCoordination SkillsExecution Skills

Tools & Technologies

SalesforceHubSpotCRM Automation

Industry Keywords

B2B OperationsHealthcareCustomer JourneysLocal GovernanceBusiness Intelligence

About the role

Key responsibilities & impact

Own and evolve the PMS Customer Success operating model across onboarding, engagement, retention, and churn prevention
Drive the onboarding process revamp across PMS products and acquired companies
Own the early-churn initiative and advance touchpoint execution from manual/ticket-based processes toward CRM automation
Support CRM process migration from HubSpot to Salesforce
Build KPIs, dashboards, and cohort views for onboarding quality, farming/retention scores, and preventive churn
Partner with BI, CRM/Ops, and the Retention team
Standardize local-team governance and ways of working across markets
Translate product priorities into local execution and surface local realities to product/global teams
Track initiative performance, monitor spend, and proactively flag risks
Contribute to broader Clinics/Enterprise Customer Success strategic projects
Coordinate with product, local CS/country leadership, BI, and retention stakeholders
Participate in interviews, a TestGorilla numerical reasoning assessment, and a take-home business case as part of the hiring process

Requirements

What you’ll need

Solid experience in project management, program management, customer success, or operations in a complex, multi-product/multi-market business
Prior exposure to at least one of SaaS, healthcare, or B2B operations
Understanding of onboarding, retention/farming, churn prevention, and customer journeys
Proficiency working with data, defining KPIs, and translating business needs into reporting and dashboard requirements
Experience working across multiple markets or in global/local operating models
Hands-on experience with CRM tools such as Salesforce or HubSpot
Understanding of how customer/product-usage data supports operational decisions
Ability to coordinate across product, local CS/country leadership, BI, and retention stakeholders without formal authority
Strategic thinking combined with strong execution and problem-solving skills
Fluent English required
Spanish or Portuguese is a strong plus
Must already have the legal right to work in the country of residence or the location of the role
No visa sponsorship available

Benefits

Comp & perks

Healthcare insurance
Gym memberships
Mental health support
Vacation time
Birthday time off
Time off to recharge
Meal vouchers (ticket restaurant)
Transport allowances
Extended parental leave
Career growth and development opportunities
Cross-functional project opportunities
Remote work
Flexible hours
Access to office hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome, and Bologna
Global, diverse, and inclusive work environment